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View Full Version : ARGHHHHHH!!! Cant Download HEM



pokerface
02-20-2010, 06:51 PM
Hi, I have attempted to download HEM several times unsuccessfully.

I keep getting this message on firefox - C:\Documents and Settings\steven\My Documents\Downloads\Holdem_Manager_Setup.exe could not be saved, because the source file could not be read.

I have tried with two other browsers and they're all saying pretty much the same at the end of the download.

Any ideas please?

on windows XP.

EDIT- I have recently installed XP over Vista and wiped everything.

morny
02-20-2010, 07:23 PM
1) Clear your web cache Clear Your Browser's Cache - wikiHow (http://www.wikihow.com/Clear-Your-Browser's-Cache) and cookies How to Clear Your Browser's Cookies (with video) - wikiHow (http://www.wikihow.com/Clear-Your-Browser's-Cookies), and download the beta update again, from the link in my signature, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Try a different browser google chrome/IE/firefox/Opera etc

pokerface
02-20-2010, 07:38 PM
thanks, but you haven't got a sig mate?!

EDIT - I'm downloading from the top link on the notices section now using chrome, I'll see if it works.

pokerface
02-20-2010, 08:08 PM
Morny, can you post me the link you mean please because this didn't work.

Thanks.

netsrak
02-21-2010, 07:10 AM
This is the link to the latest Update: : http://www.holdemmanager.com/downloads/HmUpdate.exe

pokerface
02-21-2010, 12:26 PM
I need the full install as I have never installed HEM.

This update wont be any use will it?

Any other suggestions??

cheers!

morny
02-21-2010, 02:31 PM
Hi,

Just click on the download free trial button here Hold'Em Manager - Poker Tracking and Online Analysis Software (http://www.holdemmanager.com/buy/1/Hold'Em+Manager) and then Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

pokerface
02-22-2010, 02:50 PM
Hi,

Just click on the download free trial button here Hold'Em Manager - Poker Tracking and Online Analysis Software (http://www.holdemmanager.com/buy/1/Hold'Em+Manager) and then Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

I have already tried that.

I dont think you read my original post properly???

morny
02-22-2010, 04:42 PM
It seems to be an issue with your PC

Just click Start -> RUN-> in the command box type diagnostic tool and hit Enter which will be navigated to the diagnostic tool window.
This window has two tab
1)Basic Information
2)Diagnostic tool.
Select Diagnostic tool and you will find three columns which are Test items, Status and Result.
The Test items contains CPU, Memory, Display and so on. All you have to do is select(check) all the Test items and click START DIAGNOSTICS button. It will test all the items. It wont take more than a minute.
Once this is done you should be able to download any files in firefox.

or have a look here
.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator. (http://support.mozilla.com/tiki-view_forum_thread.php?locale=nl&comments_parentId=215732&forumId=1)

If that doesnt work google that error as its a common problem and try all the suggestions, the file is 65mb so i cant attach it here.

pokerface
02-22-2010, 05:34 PM
It says windows cant find diagnostic tool.

I have already googled it and looked all over the firefox forums and other sites before I started this thread but I'll go back to doing that.

Thanks anyway!