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z1pz0r
07-10-2012, 12:57 PM
Hi,

First of all, my version of HEM is 1.12.10b.
When I'm playing NL Zoom on Pokerstars, some players don't get their stats updated and stay 0/0 (0 hands) all the time. HUD displays stats for most of others just okay.

Patvs
07-10-2012, 04:52 PM
Update: HM1: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_09July2012.exe
Read:

http://faq.holdemmanager.com/questions/641/How+to+setup+Holdem+Manager+to+run+with+Pokerstars +Zoom+tables



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When you see 0/0 (0 hands) does this player.. or does another opponent at the table (or does your hero name) include
the "&" character or another unusual name/character/symbols?

z1pz0r
07-10-2012, 07:23 PM
indeed, it seems that the ones that don't update have & in their name.

Patvs
07-10-2012, 07:35 PM
We're aware of this issue. It should be fixed in the next update.

gregg
08-03-2012, 02:23 PM
Something new about this problem, should I download latest update ?

Patvs
08-03-2012, 06:14 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_28Jul2012.exe

gregg
08-05-2012, 05:40 AM
No changes. HUD still displays 0/0/0 when players have "&" in their names. In the replayer stats are correct.

Patvs
08-05-2012, 06:03 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_03Aug2012.exe

Which Zoom stakes are you playing?

gregg
08-05-2012, 07:04 PM
Still the same after last update. im playin NL200SH

Patvs
08-05-2012, 07:23 PM
Bug ticket on this is HMONE-64.
I reopened the bug ticket

Patvs
08-25-2012, 10:29 PM
HM1: Can anyone who still experiences the "&" character (or any other character) causing issues sent us their blitzerr.txt file (located at C:/).

We only need the code in the blitzerr.txt file of a hand where the HUD is bugged because of the & in the name.

PatInTheHat
11-21-2012, 07:35 PM
has this issue been fixed?

Patvs
11-22-2012, 12:15 AM
HMONE-64 is still an open ticket. I reassigned it just now to a different programmer.