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smoking_robot
07-09-2012, 12:00 AM
Just noticed this happen yesterday - sitting at a table and both Hold Em manager and the HUD would not import data for a player. Not sure if it was because of the name of the player (it included a "?" at the end of his/her name) or what, but i tried stopping and starting the HUD multiple times / auto import etc and it refused to import data on this specific player and the HUD remained w/ a hand count of 1 w/ all 0's for stats.

Patvs
07-09-2012, 12:20 AM
Update: HM1: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_25Jun2012a.exe

Was this playing Zoom on PokerStars?

smoking_robot
07-09-2012, 02:30 AM
Update: HM1: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_25Jun2012a.exe

Was this playing Zoom on PokerStars?

hey im an idiot - this was w/ HEM2 not HEM1, and it was on Cake. Can i have this thread moved to the HEM2 bugs or do i have to repost it?

sorry about that!

Patvs
07-09-2012, 03:25 AM
Update: HM2: http://www.holdemmanager.com/Downloads/7053_Hm2AutoUpdate.exe

If that doesn't resolve it, email us a handhistory when this happens again.

smoking_robot
07-09-2012, 01:42 PM
Will do thank you for the reply and apologies for improper forum :/ BTW, I did already have the most recent update installed too.