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View Full Version : HEM or FTP error



llDJMll
02-18-2010, 03:07 AM
I was playing last night and my internet connection was lost. After restablising connection I resumed playing at my tables; however, the hands were not imported into the HEM database. I had HEM manager re-import the hands, but the hand history was not recovered. I was wondering if it was a HEM error or a FTP error (meaning FTP stopped writing/saving hand history) when internet connection was reestablished. Thanks.

netsrak
02-18-2010, 09:02 AM
The handhistories for the hands you played during the disconnect are not saved on your computer. You need to request them from ftp support.