Jude
02-16-2010, 03:01 PM
Hi, I bought the SS version of HEM in November last year, and been using it happily until now where I need to upgrade to the pro version.
I had already created an account on the site because HEM started bugging on the 2nd computer I'm running it on, and I had to reset the code.
Anyway, when I tried to log onto the site today, it gave a generic "invalid username or password" message so I assumed I'd forgot my password. However, when I tried to reset my password it says "Sorry, We could not reset your password". So I thought maybe my account got deleted or something, so I created a new one (using the same email as before). When I try to log on to this new account I get the same "invalid username or password" message and if I try to reset my password I get the same "Sorry, We could not reset your password" message.
I just wondered how I could fix this because I need the upgrade of HEM ASAP, and it asks me to log in when I try and buy it.
Thanks, Jude.
I had already created an account on the site because HEM started bugging on the 2nd computer I'm running it on, and I had to reset the code.
Anyway, when I tried to log onto the site today, it gave a generic "invalid username or password" message so I assumed I'd forgot my password. However, when I tried to reset my password it says "Sorry, We could not reset your password". So I thought maybe my account got deleted or something, so I created a new one (using the same email as before). When I try to log on to this new account I get the same "invalid username or password" message and if I try to reset my password I get the same "Sorry, We could not reset your password" message.
I just wondered how I could fix this because I need the upgrade of HEM ASAP, and it asks me to log in when I try and buy it.
Thanks, Jude.