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NinaW
02-16-2010, 11:24 AM
I just played a session and no hands imported. I've tried locating the files and importing them that way, but still no luck. The rest of my hands have been importing though.

Patvs
02-16-2010, 01:39 PM
Which Operating System, Firewall, and Anti-Virus are you using?
Which pokersite?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

--

Try the auto detect in the OPTIONS--> Configure Auto Import Folders
If it adds new folder.. RESTART HoldemManager before you start the auto import.

NinaW
02-16-2010, 02:16 PM
Which Operating System, Firewall, and Anti-Virus are you using?
Which pokersite?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

--

Try the auto detect in the OPTIONS--> Configure Auto Import Folders
If it adds new folder.. RESTART HoldemManager before you start the auto import.

these are all taken care of. It only doesn't import HU hands on ftp. Everything else works as normal.

Patvs
02-16-2010, 02:33 PM
HU Cash or HU SNG?
Do you have HoldemManager Professional or HoldemManager Small Stakes?

Can you import the HU handhistories in a NEW database?
Do you get import errors..... or it DOES import them.. but you simply can't find the hands in your sessions?

NinaW
02-16-2010, 04:09 PM
HU Cash or HU SNG?
Do you have HoldemManager Professional or HoldemManager Small Stakes?

Can you import the HU handhistories in a NEW database?
Do you get import errors..... or it DOES import them.. but you simply can't find the hands in your sessions?

hu cash, i have the professional version, no errors, it doesnt import the hands at all

morny
02-16-2010, 04:30 PM
Can you import the HU handhistories in a NEW database?...

NinaW
02-16-2010, 04:53 PM
...

yes I can

morny
02-16-2010, 07:47 PM
ok looks like there is an issue with the old database, please export your hands from the old database and import them into the new database you created or you can also import directly from the archive folder if all your hands were archived FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)

You should also consider the following.

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback - Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/rakeback-bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/tourney-data-view-01.jpg