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APD0290
02-14-2010, 04:17 PM
I tried to use my HUD today on FTP and it did not work. Tried restarting HEM, then PC, then tried reinstalling the latest beta, to no avail. Also, when I go into the player preferences HUD tab, my configs aren't in there. I took a picture of what comes up. http://i47.tinypic.com/2n8ztiv.jpg

fozzy71
02-14-2010, 05:39 PM
1) Close HM and the Table Manager. Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
2) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default. If you have any custom HUD's export them first and/or copy the \config folder to back them up.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt.
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.


If that doesn't help, try this:

0. Make sure you have installed the latest Beta version.
1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.


If none of that helps, I would suggest a clean reinstall:

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+)

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs, Solve uninstall problems (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

APD0290
02-14-2010, 06:11 PM
Thank you Fozzy the first set of steps worked great