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leehagen
02-11-2010, 12:50 PM
hi, holdem manager itself is working fine, but for some reason it only function on pounds and dollar table. But have no response on any euro table.

Patvs
02-11-2010, 07:45 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Can you sent a handhistory of a euro hand?

leehagen
02-11-2010, 09:56 PM
thank you so much for the help

Patvs
02-11-2010, 10:10 PM
I can import the hands just fine.

Please update to the latest version - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Try creating a NEW database and reimport some hands....



Unless, they already import fine on your computer... and it's a HUD not appearing issue you're experiencing?

leehagen
02-11-2010, 10:14 PM
The update still doesnt solve the problem, i think the HUD is working properly because it does show me the stats and everything on both the pounds and dollar table.... but iam not sure what is the reason for the euro table to not show up any hud...

Patvs
02-11-2010, 11:05 PM
Try the table finder - FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

Try creating a NEW database....
Do you get the HUD for the EURO hands if you replay a hand in the REPLAYER?..., cause I do..

leehagen
02-12-2010, 07:41 AM
i tried to create a new database and all i get is import errors....
imported 6 files.
Files importd 6 of 6
hand imported: 0
import errors: 2524

netsrak
02-12-2010, 08:37 AM
Did you change your holdemmanager.config file for WilliamHill datetime format a while ago?
This change is now obsolete and may cause the problem.

leehagen
02-12-2010, 09:17 AM
I definitely did not change any setting in william hill... as i have mention the problem only occurs in euro table... thats why i dont understand why it is occuring...

morny
02-12-2010, 01:44 PM
They import fine for me too, Can you attach your holdemmanager.config file from C:/Program Files/RVGSoftware/HoldemManager/Config folder please and ill take a look where they might be going

usually with weird issues like this it is the regional settings that cause the problem, can you post screenshots of your regional settings of all the TABs

XP
http://www.niles.com/support/helpdocs/Changing%20Regional%20Settings%20in%20Windows%20XP .pdf

VISTA
Windows Keyboards (Vista) (http://tlt.its.psu.edu/suggestions/international/keyboards/winkeyvista.html)

WINDOWS 7
Open Regional and Language Options by clicking the Start button , clicking Control Panel, clicking Clock, Language, and Region, and then clicking Regional and Language Options.

leehagen
02-12-2010, 02:58 PM
ok

morny
02-12-2010, 05:25 PM
Yeah you might be able to leave the chinese as the language but try changing the short format to dd/mm/yyyy and the long date to 12 feb 2010, dont think the long date matters as much but the short date is important. Then reboot and try

if it doesn't work can you first switch to English(USA) settings instead and reboot it and verify if it is indeed the regional settings.

leehagen
02-14-2010, 06:33 AM
it is working fine now, thank you very much.

tjkey
07-23-2010, 10:16 PM
in config ONLY one line :
<setting name="WilliamHillAlternateDateFormat">False</setting>

I changed my soft to 11.03, but It dosnot work

netsrak
07-24-2010, 08:27 AM
As you are new to this thread - can you please explain your problem?

tjkey
07-24-2010, 09:33 PM
I changed my soft to 11.03, holdem manager itself is working fine, but for some reason it only function on pounds and dollar table. But have no response on any euro table.

I am a chinese, I changed the config in Hm config, It still dosnot work ,how can I do next?

netsrak
07-25-2010, 07:29 AM
Are you using an english William Hill client?

Is it working with the table finder? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

tjkey
07-25-2010, 09:29 AM
see the attachment, it looks like hm can not find the cash table and cannot change cash data, but Tournament is ok . you can see it in attachment, my english is poor, can you tell me in chinese? or tell me by email how can I do hand by hand ?

netsrak
07-25-2010, 12:28 PM
The import errors are for all your William Hill hands? In this case the Hud can't work.

Please send us the hands with link to this thread and explanation to support@holdemmanager.com

Cerberus84
05-03-2011, 09:13 PM
Hallo,

Iam currently facing the same problems..no HUD for € tables are shown! The other ones are fine..I tried to update to the newest version, however many faults occuring during the installation process (of the update).

Can u help me please

Thx

Patvs
05-03-2011, 11:11 PM
Reboot your computer and run the update again.
Latest version is 1.11.06e1

Cerberus84
05-05-2011, 10:46 AM
I updated to the current version. This works fine, however I am still facing the same problem :-(

I think, he recognizes that tables are open, but does not import the €-currency ones. I have attached a screenshot of the Tablemanager.

What do you think?

Thx

Patvs
05-05-2011, 12:40 PM
Try using the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

Cerberus84
05-11-2011, 06:10 AM
Hello the Table Finder can not find unattached tables!

Additionaly there is no € session shown under the sub-file: Sessions or Graphs!

What can i do?

netsrak
05-11-2011, 08:55 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.