Help - Can't install HEM?

[cattledondo]

Hi All,

I'm in real need of help installing HEM. When I try to run the programme it gives an error message;

''an error occured executing the Microsoft VC++ runtime installer'' and
'' cannot install postgres SQL''

I searched online for a solution, disabled user access control, and tried disabling my security stuff, but no joy.

Can anyone help please?

Thanks
Catt

[cattledondo]

p.s this is on Windows 7

[morny]

See the response from PostgreSQL forums regarding this:
Re: BUG #4931: An error occured executing the Microsoft VC++ runtime ins (http://archives.postgresql.org/pgsql-bugs/2009-08/msg00058.php)

What version of PostgreSQL did you install?

The new combo installer fixes a lot of issues with postgreSQL, Try uninstalling the current version of postgreSQL and HM via control panel and installing the combo version FAQ - Hold'em Manager Poker Tracking Software :: PostgreSQL Install (http://faq.holdemmanager.com/questions/38/PostgreSQL+Install)

[cattledondo]

Thank you for your reply.

It's the combo installer that I have tried. I unisntalled and tried once more, but i get the same error message.

Do you have any suggestions that I could try please?

Thanks again

[fozzy71]

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

If that one fails:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete
4) reboot.
5) Download and UnZip this file to a new folder. http://www.holdemmanager.com/downloads/postgresql.zip
6) Then run the postgresql-8.3.msi file and follow these instructions - FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL (http://faq.holdemmanager.com/questions/70/Reinstall+PostgreSQL)

[cattledondo]

Hi - thanks again for this help, it's really appreciated.

I now have the HEM and Postgres SQL installed but I can't get my Full Tilt logs to auto import, and so I can't get my HUD to work.

The HH's are saving and I can click 'import from folder' which works. I've also enabled viewing hidden files. I've set up the folder to import from and an archive folder.

However, when I click on auto-import, nothing happens.

Do you have any suggestions I can try please?

Thank you
Catt

[fozzy71]

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

Try the table finder - FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

*If that doesn't help, please answer these questions - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

[cattledondo]

Hi mate,

HEM is fully installed and working now. Thank you very much for your help, I really appreciate it.

Best regards
Catt