PDA

View Full Version : Activation Problem



Fatt
07-03-2012, 11:35 AM
Hello,

i can not start my HEM1. HEM is allowed to communicate through the firewall. All programs run as administrator.

Thanks for helping me!

Best regards,
Tom


I copied the details:

License Failure Details
--------------------------------------------------
7/3/2012 3:30:46 PM
c2
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.

System Info
--------------------------------------------------

Timestamp: 2012-07-03T15:30:46 / 2012-07-03T17:30:46
Entry Assembly: HoldemManager, Version=1.11.5.6972, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Tablet PC Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4971
Process Bitness: 32-bit
Culture: en-US / de-DE
Encoding: Westeuropäisch (Windows)
IIS Available: True
Machine Code: VF3U1-AUG8N-HTE18-GR9RP-3TVDU

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.6972 / 1.11.5.6972 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4971 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 4971 (win7RTMGDR 050727-4900) for .NET 2.0 (win7RTMGDR 050727-4900)
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4971 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4980 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.resources
2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
C:\Windows\assembly\GAC_MSIL\System.resources\2.0. 0.0_de_b77a5c561934e089\System.resources.dll

System.Web
2.0.0.0 / 2.0 R 4971 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4977 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_de_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

t5idsym1 *
3.2.2000.0 / 2.0 R 4971 (win7RTMGDR 050727-4900) for .NET 2.0 (win7RTMGDR 050727-4900)

Patvs
07-03-2012, 07:16 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_25Jun2012a.exe


Which Operating System, Firewall, and Anti-Virus are you using?


Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Fatt
07-04-2012, 08:35 AM
Still dont work

Im using win7 and no anti vir, just the win7 firewall

Fatt
07-04-2012, 08:38 AM
This is what I get. I set up my laptop new, since then it is broke :(

License Failure Details
--------------------------------------------------
7/4/2012 12:36:26 PM
c3
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "TRY-A3F9858E-0001 (Still Encrypted)" in C:\ProgramData\XHEO INC\SharedLicenses\Holdem Manager 2.lic.
Signed with keys for a different product.

Could not validate license "HM2-42620C35-0000 (Still Encrypted)" in C:\ProgramData\XHEO INC\SharedLicenses\Holdem Manager 2.lic.
Signed with keys for a different product.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-xxxxxxxxxxxxxxxx)" in HoldemManager.
Could not activate license at server.
Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.
The form was closed before the operation was completed.
This machine has not been activated.

Stopped looking for additional licenses.

System Info
--------------------------------------------------

Timestamp: 2012-07-04T12:36:26 / 2012-07-04T14:36:26
Entry Assembly: HoldemManager, Version=1.11.5.7046, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Tablet PC Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4971
Process Bitness: 32-bit
Culture: en-US / de-DE
Encoding: Westeuropäisch (Windows)
IIS Available: True
Machine Code: VF3U1-AUG8N-HTE18-GR9RP-3TVDU

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.7046 / 1.11.5.7046 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4971 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 4971 (win7RTMGDR 050727-4900) for .NET 2.0 (win7RTMGDR 050727-4900)
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4971 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4980 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.resources
2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
C:\Windows\assembly\GAC_MSIL\System.resources\2.0. 0.0_de_b77a5c561934e089\System.resources.dll

System.Web
2.0.0.0 / 2.0 R 4971 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4977 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_de_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

wqk20cz- *
3.2.2000.0 / 2.0 R 4971 (win7RTMGDR 050727-4900) for .NET 2.0 (win7RTMGDR 050727-4900)

sideshow
07-04-2012, 10:58 AM
Hi,

I would like to apologize for the issues you are having with HM1,

Please give HoldemManager Administrator rights:
1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right click the HoldemManager.exe and choose “Properties”.
3) Go to the Compatibility Tab and select “Run this program as an Administrator”. If the option is greyed out then this is because you’ve UAC disabled, in which case enable UAC Disable User Account Control (UAC) the Easy Way on Win 7 or Vista - How-To Geek (http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/) and reboot the PC then do step 3 and then you can disable UAC again if you like.
4) Do the same for HMHud.exe and DBControlPanel.exe and hmimport.exe

Next, Enable the option to see Hidden Files and Disable “Hide protected operating system files”: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html) - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (It will be in Program Files (x86) if you have the 64bit version)

Now Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

If that doesn’t work please try this:

1. Create a new text document in C:\Program Files\RVG Software\Holdem Manager\Config folder by right clicking inside the folder on a blank space, choose New from the popup Menu and then choose text document and name it LicDebug with a capital L and D
2. Open HM and register
3. Close HM and delete the LicDebug.txt file if it fixes the issue or not

Check Proxy settings
http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager- I Can’t Activate & Register Holdem Manager (check the proxy settings)

Uninstall and Reinstall Holdem Manager
http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+ - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

if that doesn’t fix it Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder after you’ve tried all those steps, if you were unable to complete any step please let me know. email: support@holdemmanager.com

Thanks
Holdem Manager Support

Fatt
07-04-2012, 11:36 AM
Dear All,

now HM1 works. What was wrong?

-> win7 has additionally rules for their firewall i think. HM was allowed to communicate through the firewall. But under detailed settings ("Windows Firewall mit erweiterter Sicherheit" in german) -> outgoing rules -> holdemmanager was blocked.

Thanks for the support. I love HEM1

Little critics on HEM2 ( if allowed ;)), i think it is pretty "lame". It just do not work smoothly, maybe its because of my laptop (although its a intel i5 with 4GB DDR3), but please workk on the performance. The features are really nice, but as said befor, it is so lame.

So, thanks again and have a nice day

BR,
Tom

Patvs
07-04-2012, 07:58 PM
HM2: Update to: http://www.holdemmanager.com/Downloads/7053_Hm2AutoUpdate.exe