HM Sync demands every time a new login

[Steinpilz0104]

Hi

HMsync demand every time I want to sync a new login: it comes with this message:
http://img708.imageshack.us/img708/4050/sanstitre1bis.jpg (http://imageshack.us/photo/my-images/708/sanstitre1bis.jpg/)

Earlier HM2 made the automatic login, why it's not so anymore?

Thanks for your answer and regards

[DogNamedBluff]

Before attempting to Sync again please open HM2 > Settings > Hm.com Website login and enter your information. You should not be asked to login again if you complete this first.

If you continue to have problems with this, please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Thank you.

[Steinpilz0104]

Hi

Does not work.

This is when he starts HM2 and wants to use HMsync :
http://img546.imageshack.us/img546/8506/sanstitre1rk.jpg (http://imageshack.us/photo/my-images/546/sanstitre1rk.jpg/)

Then he goes to settings and put his password in andsave :
http://img708.imageshack.us/img708/4050/sanstitre1bis.jpg (http://imageshack.us/photo/my-images/708/sanstitre1bis.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

He has to close HM2 and then reopen go again to setting for that image :
http://img52.imageshack.us/img52/8435/sanstitre1kbj.jpg (http://imageshack.us/photo/my-images/52/sanstitre1kbj.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

And then it debloques:

the config is saved :
http://img196.imageshack.us/img196/3615/sanstitre1atf.jpg (http://imageshack.us/photo/my-images/196/sanstitre1atf.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

He has to do the procedure every time.

I have the log, I send it to support@holdemanager.com with the link to the thread.

[DogNamedBluff]

Is he using the latest internal version?: http://www.holdemmanager.com/Downloads/7053_Hm2AutoUpdate.exe (7053)

Has he tried to log in before attempting to Snyc? Start HM2 > Navigate to Settings > HM.com website login > enter login etc. ---> then navigate to database manager > hm sync

Thank you.

[baki1337]

same problem here. i tried like described above but without any luck.

[Sarek]

1) Go to Settings - HM site login and enter login\passw there
2) then return to Sync and enter password AGAIN

[djconnexion]

Is he using the latest internal version?: http://www.holdemmanager.com/Downloads/7053_Hm2AutoUpdate.exe (7053)

Has he tried to log in before attempting to Snyc? Start HM2 > Navigate to Settings > HM.com website login > enter login etc. ---> then navigate to database manager > hm sync

Thank you.
it's ok for me with this version