Poker HUD does not work on Whitebet

[sgxou]

I have been using HEM with other Ongame Networks Partners (Redkings, Heypoker, Europoker, Eurobetpoker), where the HUD is working perfectly fine, but after installing Whitebet, tablemanager does not recognize the tables and I can not see a HUD. I use HEM 1.10 beta 7 and I copy my exenames file below. Please help.


0,FullTiltPoker.exe
1,PokerStars.exe
2,PartyPoker.exe
2,PartyGaming.exe
6,draculaholdem.exe
15,javaw.exe
2,EmpirePokerMaster.exe
4,ULTIMA~1.EXE
4,UltimateBet.exe
5,mainclient.exe
3,casino.exe
9,MPPoker.exe
8,Poker.exe
7,BPGame.exe
11,Everest Poker.exe
11,Everest Poker.exe *.32
11,CStart.exe
11,cstart.exe
11,cstart-tmp.exe
12,poker.exe
13,Betfair Poker.exe
14,HoldemManager.exe
14,Replayer.vshost.exe
10,PokerRoom.exe
10,EurobetPoker.exe
10,MansionPoker.exe
10,EuroPoker.exe
10,LocoPoker.exe
10,RedKingsPoker.exe
10,BetssonPoker.exe
10,HollywoodPoker.exe
10,Poker.gr.exe
10,ChanPoker.exe
10,BestPoker.exe
10,StartBestPokerClient.exe
10,StartNextPoker.exe
10,fonPoker.exe
10,FonbetPoker2.exe
10,TowerPoker.exe
10,PrimePoker.exe
10,StartWhitebet.exe
10,WinamaxPoker.exe
10,WhiteBet.exe
10,HeyPoker.exe

[netsrak]

* Please try updating to the latest version 1.10.02 final from the link in my signature.

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

[sgxou]

HAllo,

I have installed the new version and it is still not working. I checked administrator settings, but they are also fine, as HEM has been running with the other ONGAME partners. I am confused. I am using pokertracker currently which is working fine, but would like to get back to HEM.

[netsrak]

Please post the answers from the FAQ link, we need more details and your holdemmanager.config file.

[sgxou]

Hallo,

1.) Hold'em + Omaha Manager Professional 1.10.02
2.) whitebet.com
3.- No Limit hold em
4.) Yes
5.) HEM does save and recognize Hand Histories, but the HUD does not work
6.) HH show up in correct folder
7.) Created new database, but does not solve the problem. Now HEM is not importing hands anymore from my old AND new database (until recently it could import hands and recognsie hands, but only the HUD was not working).
8.) Table Finder pops up but is empty.
9.) Yes
10.) UAC is disabled
11.) attached is the config file

[netsrak]

The only thing that may cause the problems is that you possibly have a misspelling or wrong case for "WhiteBet.exe" in the exenames.txt.
Please check the process name via taskmanager.

If that doesn't help please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.