New Sessions/Hands aren't showing up until I restart HM

[TrolliOlli]

So whenever I play a game with HM running, it registers under active sessions and my Hud works fine. However, after finishing a session I can't find the stats anywhere in HM. If I go to sessions by day for example and this is the first session I've played today, I'll only see sessions up to yesterday.

If I go to my hand history folder, the hands are gone, so I know HM is registering them and archiving them, the stats just arent showing up for me.

I have auto refresh on and everything seems to work fine after I restart HM (upon restart, all recently played hands show up).


Any idea on the cause of this?

[Patvs]

Update : http://www.holdemmanager.com/Downloads/7053_Hm2AutoUpdate.exe

Check if the clock in the pokerclient matches your local time, if not setup a time 'adjustment': http://hm2faq.holdemmanager.com/questions/101/Options%7B47%7DHandImporting%7B47%7DSiteTimeAdjust ment

[TrolliOlli]

Update : http://www.holdemmanager.com/Downloads/7053_Hm2AutoUpdate.exe

Check if the clock in the pokerclient matches your local time, if not setup a time 'adjustment': http://hm2faq.holdemmanager.com/questions/101/Options%7B47%7DHandImporting%7B47%7DSiteTimeAdjust ment

Thanks for the reply Patvs!

I have verified that Carbon Poker (the software I use) has the correct time set. I have also set the holdemmanager time adjustment to 0 for merge (since it's ingame time matches my time).

This however still has not solved the issue, no new hands show up until I restart the program. It's as if HM is processing the files but not actually updating the program's stats until a restart occurs.

[DogNamedBluff]

I have escalated this to our 2nd level support techs. I have explained the issues you are having and we will be in touch shortly to help resolve the problem.