cant connect to HM

[buratino1]

Hello! I have an error when trying to connect to holdemmanager
- The following error occured when trying to open the database: Unable to read data from the transport connection: An existing connection was fercibly closed by the remote host

What I tried to do is
- restart postresql
- delete postmaster.pid
- checked that is runs automatticaly when pc start working

I used hm for 6 monts and there was no problem. I am using the latest version of hm. What should I do? thanks

P.S Also hands from last session i played are not imported into db. Although during that session hm was importing those hands. Can i recover them? I play at microgaming

[fozzy71]

This is usually a firewall or windows update issue.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems

Please try following these FAQs, step by step:

1) http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+
2) reinstall the same version of postgresql, using the same \data folder - http://faq.holdemmanager.com/questions/71/Reinstall+PostgreSQL+Preserving+Old+Database
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe



Uncheck "Import from Subfolders" in the auto-import settings.

Move the gamehistory.dat file your \hmarchive folder and import it via Import From File(s).

Try a new session with auto-import. A new handhistory file should be generated.

[buratino1]

in 3rd instruction authos is refering to FAQ`s how can i find them? page is the same for all the FAQs

[netsrak]

The thread links to our old FAQ.

It should all be in the first 2 FAQ links Fozzy posted