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HEHEHEM
02-05-2010, 09:39 AM
I have reinstalled my OS, and now when i try to open holdem manager i get this error:

http://img526.imageshack.us/img526/2008/capturaho.png

and when i click there, i get this window:

http://img403.imageshack.us/img403/7633/captura2r.jpg

if i try to connect, it asks me if i would like to have HEM attempt to start the service, but it fails in doing so

I would appreciate your help here so i can get back to the tables, thanks in advance

fozzy71
02-05-2010, 03:30 PM
You reinstalled your OS? Did you reinstall HM and PostgreSQL both, using our new combo installer? If not, please do so.


Assuming that PostgreSQL is actually installed on the reformatted PC:

This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems

Please try following these FAQs, step by step:

1) http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+
2) reinstall the same version of postgresql, using the same \data folder - http://faq.holdemmanager.com/questions/71/Reinstall+PostgreSQL+Preserving+Old+Database
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

HEHEHEM
02-08-2010, 09:46 AM
Thanks a lot fozzy!! HEM is now running smoothly

one last question... since i moved from win XP to windows 7 hem is asking me to validate my software/subscription again

unfortunately i haven't stored my key number in a safe place... is there any way to get it back?

netsrak
02-08-2010, 12:32 PM
Please contact sales@holdemmanager.net with your purchase details