PDA

View Full Version : recently HM 2 crashes



normanl
06-24-2012, 08:17 PM
Hi again.

This time it's about HM2 crashing over and over again.

10/10 crashes the last lines in the log.txt say:

01:33:58.125 [Main:1 - ZoomScraper.getXml] Zoom IPC Trying to connect with delay of 250ms ...

01:33:58.140 [Main:1 - ZoomScraper.getXml] Getting XML from scraper...

01:33:58.140 [Main:1 - ZoomScraper.getXml] XML Received: <xml>
</xml>
01:33:59.390 [Main:1 - ZoomScraper.getXml] Zoom IPC Trying to connect with delay of 250ms ...

01:33:59.390 [Main:1 - ZoomScraper.getXml] Getting XML from scraper...

01:33:59.390 [Main:1 - ZoomScraper.getXml] XML Received: <xml>
</xml>


Possible solutions appreciated.

Thank you.

Patvs
06-24-2012, 09:19 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Update: http://www.holdemmanager.com/Downloads/7026_Hm2AutoUpdate.exe

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

normanl
06-24-2012, 09:36 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Update: http://www.holdemmanager.com/Downloads/7026_Hm2AutoUpdate.exe

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Windows XP Service Pack 3, Comodo Firewall, AntiVir

massivroom
06-24-2012, 09:46 PM
I have the same issue. Since about a week ago HM2 keeps crashing constantly - it's almost impossible to play undisturbed.
It is bigger problem, because I play on anonymous tables where on every restart, HUD starts counting from 0 hands...
This issue must be fixed, my version is up to date. Never had such problems, I also didn't expect them as this program is quite expensive.
Using Windows 7
Please fix this...TY, jure

Patvs
06-24-2012, 10:41 PM
@normanl: also uninstall Comodo.

@massivrrom: I replied in your other thread.

GangusR
06-24-2012, 10:45 PM
Same here. Got about 7 crashes yesterday. Another think I've been noticing since the beginning is (especially if you close and reopen a ton of ZOOM tables) is HM2 will just stop importing new hands. The HUD still works but nothing is being updated. At least once a day I'll have to close the program and restart it to get import going again.

Patvs
06-24-2012, 11:30 PM
@gangusR: Update: http://www.holdemmanager.com/Downloads/7026_Hm2AutoUpdate.exe

When there is a crash, please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

XP: c:\documents and settings\{username}\appdata\HoldemManager

normanl
06-25-2012, 05:05 PM
Of course I disabled my firewall and rebooted the system, although I was aware that this is more a guess into the blue than a solution. And it didn't help at all, still the same crashes.

Is it possible to disable Zoom-Support, since it obviously crashes my HM2 and I don't play ZOOM tables at all?

DogNamedBluff
06-25-2012, 09:34 PM
Please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Thank you,
DNB