Backup in database manager option not work

[mccantuta]

Hello, I need your help.
My backup option in database manager option not work.
I use the "Start backup" button and "Backup completed" message is showed but there is nothing in my backup folder.

I have done database backup many times before without any problem.
Thanks in advance.

[Sarek]

Even under this build 6997 ?

http://www.holdemmanager.com/Downloads/6997_Hm2AutoUpdate.exe

[mccantuta]

I installed build 6997, but the problem persist. Is there a log file or something that show me the error, if there is one?

[DogNamedBluff]

Please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

[mccantuta]

Thanks, I sent email to HM support with my log file.

[Pokerdwarf]

I have the same problem. Any news on this?

[Patvs]

Try: http://www.holdemmanager.com/Downloads/7053_Hm2AutoUpdate.exe

[Pokerdwarf]

No change :(

[mccantuta]

My problem has been resolved. I had a Postgres version conflict because I had installed / unistalled Elephant few weeks ago. I reinstalled Postgres and I have no problems.

[Patvs]

No change :(


On which site did you play these hands?
Do you still have the original handhistory files?