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View Full Version : HUD not working and all hands suddenly not showing up in the client



nasty
02-01-2010, 08:30 PM
After I finished playing a session yesterday, I noticed that under the reports tab and the sessions tab, all my player info/hands were gone (as if i had just purchased HEM and ran the program for the first time -- every tab was empty). My HUD up until that point was working fine though.

This morning, I noticed that still nothing was showing up anywhere on HEM so I closed and ran the program several times with no success (restarting the computer also didnt work). I downloaded the new update, still nothing worked.

I checked the folder where my hands were being saved to. Nothing was in the folder (but they were in the archive folder). I went to Full Tilt to check if something had been changed in the options, but it was still set to being saved to the same location.

When I tried to play a session this morning, my HUD would not load. However, after I sat out at the table for an extended period of time, my HUD actually popped up with accurate stats (all my previous hand histories were clearly in tact). But when I started playing at the table again, the HUD would not take in any new hands. The session that I played today is visible under the sessions and reports tab.. but no prior sessions are there.

Also, auto-import has been running for approximately 7 hours, I do not know what it is doing. It keeps finishing x amount of files to import but then starts a new batch every time.

How do I fix all this?

fozzy71
02-02-2010, 01:03 AM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work