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View Full Version : version 1.10.01 has stopped working Help



MrWhippy
02-01-2010, 09:44 AM
Yesterday I did this.
"8 How to optimize the database size in 3 steps: -1 Vacuum, -2 Reindex, -3 dump/restore
--8.1 VACUUM: VACUUM Analyse your database regularly (How to do a manual VACUUM)
--8.2 REINDEX (see 8.1 for instructions, but choose Reindex instead of Vacuum in pgAdmin)" From the HEM performance post.

I also had too altered the password for postgres to Trusted

and all seem fine.

This morning I delete a corrupt database using PgAdmin still all seemed too be working fine.

Then HM started having problems it was unable to refresh sessions for me but other areas worked fine it. Then graphs where not working.I got some error messages and decided to re-install 1.10.01 after a reboot.

More error messages something about Mircosoft 3.5.net so I un-installed that and did a fresh install and reboot. (Sorry I did not save the any of these errors)

Now HM won't start at all I get the following error messages

http://forums.holdemmanager.com/attachment.php?attachmentid=3482&stc=1&d=1265031535

http://forums.holdemmanager.com/attachment.php?attachmentid=3483&stc=1&d=1265031560


http://forums.holdemmanager.com/attachment.php?attachmentid=3484&stc=1&d=1265031581

Any suggestions?

netsrak
02-01-2010, 12:13 PM
This usually is a firewall or Postgresql service problem.
Please check our FAQs:
http://faq.holdemmanager.com/questions/339/Software+Security+Problems+%28Firewall%29
http://faq.holdemmanager.com/questions/91/Can%27t+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+

Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

MrWhippy
02-01-2010, 04:15 PM
Thanks for the reply. I looked at both links u gave and actioned everything apart from the complete re-install using the combo installer.
I now have HM up and running again hud working fine. However running through the cash tab I got the following error message.

http://forums.holdemmanager.com/attachment.php?attachmentid=3487&stc=1&d=1265054409



http://forums.holdemmanager.com/attachment.php?attachmentid=3488&stc=1&d=1265055197



I was hoping to avoid a clean install and and re-importing all those hand histories. Is this now the only option I have left?

MrWhippy
02-01-2010, 05:36 PM
Just got this error.
http://forums.holdemmanager.com/attachment.php?attachmentid=3489&stc=1&d=1265060174

fozzy71
02-01-2010, 06:54 PM
You should reinstall postgresql completely, and import all your archived/original hands.

*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

MrWhippy
02-02-2010, 08:06 AM
Thanks for your help net and fozzy, excellent service as usual. I managed to make use of the combo installer and now have postgres 8.4 and everything working like a dream.

I checked my postgres folder and noticed I still have a folder that say 8.3 which is over 2GB (yes I did un-install 8.3 before using the combo installer). My 8.4 folder is 1.3GB.
As space is currently at a premium on my hard drive I was wondering if it was safe to delete the 8.3 folder?

netsrak
02-02-2010, 09:12 AM
this is the data folder for your old postgresql 8.3 installation. You can delete it if you no longer need it.

MrWhippy
02-03-2010, 06:14 AM
thanks