Windows stopps working...

[Steinpilz0104]

Hi

A fellow of pokerstrategy.fr has the following problem:

Windows stopps working when he wants to open:
opponents --> Summaries

The PC: i5/ssd/16 GB ram)

He has first done a full vaccum and then reinstalled HM2; mothing changed. The image of the error:


http://img151.imageshack.us/img151/7804/capturerxw.png (http://imageshack.us/photo/my-images/151/capturerxw.png/)

Thanks for your answer and regards

Daniel

[cooKKaracha]

this is my problem but i speak bad english

my log file
http://share.freecontrib.org/files/download/private/logtxt-log/1234/

password: 1234

thanks

[Patvs]

Try: HM2: http://www.holdemmanager.com/Downloads/6984_Hm2AutoUpdate.exe

[cooKKaracha]

its not working

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)


Update: HM2: http://www.holdemmanager.com/Downloads/6997_Hm2AutoUpdate.exe

[Steinpilz0104]

Hi Patrick

cooKKaracha asked me to translate this statement:
" my pc is always on the newest situation same for framework, all program run as admin,
UAC is off since 10 years

I switched off the firewall however it does not work"

What's next?

[DogNamedBluff]

Hi.

Please uninstall hm2 --> reinstall hm2: http://www.holdemmanager.com/Downloads/6991_HoldemManager2Setup.exe (6991)

Create a New Database --> import some hands from the C:\HM2Archive.

If you continue to have problems, please reproduce the problem, close hm2 and attach your log.txt file before running HM2 again -
http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F