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Joshpharreal87
01-29-2010, 07:30 PM
i imported all my hands on stars and it shows i've played like 200 sngs when i've played thousands on this computer in last month, why doesn't it show up with all of them? i just got HEM btw today.

is there a way to get all of my hand histories imported instead of just like a weeks worth or so. ???

any help would be great.

Joshpharreal87
01-29-2010, 08:18 PM
bump

fozzy71
01-29-2010, 08:25 PM
You can email their support and ask for all your old hand histories and tourney summaries.

Joshpharreal87
01-29-2010, 11:20 PM
You can email their support and ask for all your old hand histories and tourney summaries.

then what do i do when they send it to me? how do i get it into HEM?

fozzy71
01-30-2010, 02:16 AM
then what do i do when they send it to me? how do i get it into HEM?

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.