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Pokergin
01-29-2010, 05:29 PM
Hi,

i want install and configure the HEM by a buddy.

As we want to restart the HEM ... his PC shows this Message:

http://www.imgbox.de/users/public/thumbnails/x51229k195_t.gif (http://www.imgbox.de/?img=x51229k195.jpg)

What can i do ? I tried to deinstall an new install the HEm but the problem is still.

fozzy71
01-29-2010, 08:09 PM
1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

Pokergin
01-30-2010, 08:27 AM
that doesnt work i hve the same problem.

netsrak
01-30-2010, 09:49 AM
For a fresh installation you need to start with the full installer not with the update

Pokergin
01-31-2010, 09:31 AM
For a fresh installation you need to start with the full installer not with the update

i dont understand that ... isn that link the full installer ?
http://www.holdemmanager.com/downloads/Hol...ager_Setup.exe

If Postgres sepperate installoed (not with the combo installer)
have i uncheck the install postgres option ?

fozzy71
01-31-2010, 12:24 PM
Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


1) Close HM and the Table Manager.
2) Delete your existing HUD Prefs files, so HM will rebuild them to default.
3) Delete > \Holdem Manager\Config\prefs.xml.
4) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Pokergin
01-31-2010, 12:32 PM
Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


1) Close HM and the Table Manager.
2) Delete your existing HUD Prefs files, so HM will rebuild them to default.
3) Delete > \Holdem Manager\Config\prefs.xml.
4) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.


"2) Delete your existing HUD Prefs files, so HM will rebuild them to default."

where i find these files ?

netsrak
01-31-2010, 01:01 PM
You find them in the config subfolder: *prefs*.txt

Pokergin
02-01-2010, 06:22 PM
same Problem :-(

i have delete:

Pospref.txt
prefs.xml

But the Error came again.
HEM,HMHud.exe and DBControlPanel.exe have Administrator rights but it doesent work icant start the HEM.

Can you didnt give my friend teamviewer support?

fozzy71
02-01-2010, 06:38 PM
Have him email me for a support session and I will take a look at it. Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 12:00 - 22:00 EDT, 7 days a week.

Pokergin
02-02-2010, 07:16 PM
the Teamviewer sesson had dont helped, so my Buddy have to reanstall Windows ...

last question: have you any idear how it can come to this problem? ... i have fear that my buddy has the same problem after reinstalling Windows and HEM

fozzy71
02-03-2010, 12:46 AM
I have never seen this error before, so I would be surprised if it happened again after he reformats.