Combo Installer: "Sorry, could not install PostgreSQL"

[Pureman]

Windows Vista 64, fully updated.
No Security software, Windows defender and Windows firewall disabled. I even added the .exes you advised to the exception list before disabling the firewall.

After installing HEM and SQL with the combo installer I'm getting the error: "Sorry, could not install PostgreSQL." If I click on details I'm getting the following information: "Connection to database failed: --> could not connect to server: Connection refused (...Is the server running on host "127.0.0.1" and accepting TCP/IP connections on port 5432? <-- error"
I tried installing postgres and HEM seperatly, that did not allow me to connect to postgres either, giving me the same error (did a clean uninstall of postgres after this).

I've been using HEM and Postgres for ~3 years now and this is the first time I have a problem with postgresql. The only thing that changed in my computer is that I now have two HDDs instead of one.


Any idea how to fix this?

[fozzy71]

1) Use www.revouninstaller.com to uninstall postgresql.

2) run the command - start > programs > accessories > command prompt > right-click > run as administrator


net user postgres /delete

3) reboot

4) Install this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe


If you have problems with that as well, please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 12:00 - 22:00 EDT, 7 days a week.

[Smasher81]

I have the same problem. Tried to install different sqls but always the same problem...

[netsrak]

Please give us more details about your system and the problem and check our FAQ:
FAQ - Hold'em Manager Poker Tracking Software :: PostgreSQL Install (http://faq.holdemmanager.com/questions/38/PostgreSQL+Install)
FAQ - Hold'em Manager Poker Tracking Software :: Can&#039;t Connect / Failed to Start PostgreSQL (http://faq.holdemmanager.com/questions/91/Can%27t+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+)

[Pureman]

Problem solved. I was using a Killer Nic (Network Card) from Bigfoot Networks (http://www.killernic.com/). That card blocked the SQL install. Disabling the firewall etc on the Network card does not help. You have to completly deinstall and remove the network card from your system if you want to run PostgreSQL.

On a side note, the card ist a piece of shit. All it does is cause problems. It does not reduce lag, the games will not feel "smoother" - hands down the card does not help with anything. Don't buy it, I regret that I bought it :-).

[Smasher81]

I use Vista 32

[Smasher81]

I have reinsalled windows yesterday and now I'm having this problem. This is not the first time I use HM on this computer with this OS, but the first time I'm having a problem.

[Smasher81]

I don't have any Killer Nic (Network Card) from Bigfoot Networks installed on my comp....
Tried everything from FAQ

[morny]

Please try this version PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.13/win32/postgresql-8.2.13-1.zip)

[fozzy71]

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

[Smasher81]

Mr. Morny's post finaly helped me! Thanks a lot! Gone playing...:)

[rosso74]

My problems are the same as the beginner of this thread.
I have a HP Laptop with Vista Proffessional.
I have completely removed Norton Antivirus, disebled the firewall and followed every step in the faq:s.

At the end of every installation I recieve the message: "Sorry, could not install PostgreSQL."
The details are: "Connection to database failed: --> could not connect to server: Connection refused (...Is the server running on host "127.0.0.1" and accepting TCP/IP connections on port 5432? <-- error"
I also tried installing postgres and HEM seperatly, neither of it have worked.
All tips and new links in this topic have so far not solved the problem for me. Any more suggestions perhaps...? /Regards

[morny]

Did you also try version 8.2 i posted 3-4 posts up?

if so please email me and we can do a teamviewer session, just download teamviewer from TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com) and let me know a suitable time GMT in advance. Teamviewer allows me to access your computer to fix the problem.

When we agree a suitable time you just need to send me the ID and password that Teamviewer creates to get access to your PC

Thanks
Morny

[thott]

Hello,

This is my first post and I'm new to HM and having nothing but problems getting this started.

I've been trying everything for the last 4 hours in the posts regarding installing PostgreSQL 8.4 and 8.3 and when I get to the end of the install it's telling me "Could not install blah,blah,blah."

I've opened up the ports and allowed all the HM .exe's access through firewall. still to no avail.

I've bought many, many other forms of poker software in the past and have never had soooooo many problems getting them started.

I'm using XP SP2 and have tried everything possible to get this going. I'm about to give up!!!

Please help

Thanks

[rosso74]

Hi,

I have tried that link as well. It ends up with "User'postgres' could not be created: The password is too short or not complex enough.!"
I have gone through several SQL furums to find a soloution but so far -nothing..
It doesn't matter if the postgre comes up with an own password of bizare length, the same thing happens anyway...



Did you also try version 8.2 i posted 3-4 posts up?


Thanks
Morny

[morny]

Hello,

This is my first post and I'm new to HM and having nothing but problems getting this started.

I've been trying everything for the last 4 hours in the posts regarding installing PostgreSQL 8.4 and 8.3 and when I get to the end of the install it's telling me "Could not install blah,blah,blah."

I've opened up the ports and allowed all the HM .exe's access through firewall. still to no avail.

I've bought many, many other forms of poker software in the past and have never had soooooo many problems getting them started.

I'm using XP SP2 and have tried everything possible to get this going. I'm about to give up!!!

Please help

Thanks

Try that link i gave for PostgreSQL 8.2 and if it doesnt work Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com


Hi,

I have tried that link as well. It ends up with "User'postgres' could not be created: The password is too short or not complex enough.!"
I have gone through several SQL furums to find a soloution but so far -nothing..
It doesn't matter if the postgre comes up with an own password of bizare length, the same thing happens anyway...

maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

[thott]

I sent you a request via the email address you provided for team viewer about 7 hours ago. Just wondering when your gonna respond and we can get this done?

Thanks

[morny]

Hi, Thats a ticket system so it doesn't go directly to me as i was probably finished around the time you sent it, either myself or one of the other support will contact you to arrange a time if we havent already

[yangpenger]

I have the same problem.please help me,thank you!
add my skype: yangpenger06178
teamviewer ID:745 333 176

[_Capt'n_Cardiac_]

Hi yangpenger

Can you please start a new thread explaining the problem you are having. please post error messages

[yangpenger]

Hi yangpenger

Can you please start a new thread explaining the problem you are having. please post error messages

I reinstall Windows and download Combo Installer.
but during the installation,it says "Sorry, could not install PostgreSQL"，:mad:
i open a new thread:
http://forums.holdemmanager.com/manager-general/31199-sorry-could-not-install-postgresql.html#post149863

[Brasstal]

Hi,

I've been using HEM and everything I have POSTGres problems I just use the combo installer.

However this time I am facing the PostGres problem "Sorry cannot install ..."

I tried downloading Postgres separately and yet it cannot work.

I also completely uninstalled it and deleted away whatever files on my C:/ under the PostGres file and tried reinstalling but it does not seem to work.

Can I have more help please? I am actually a computer retard but will try my best to follow all the instructions given but please be patient with me if I ask seemingly stupid questions.

Thank you very Much!
Bryan

[Sarek]

when uninstalled Postfres - have you deleted user account too?
if no - open Command Prompt (under Vista\Win7 - as admin by right click)
type there:
net user postgres /delete
with spaces between the words and no space between / and delete.
and press Enter
This should be done after every unsuccessive Postgre installation

[Brasstal]

Hi,

Thanks for the reply.

I have used that command after un-installation and even manually deleted the folder in the program files because during uninstalling it mentioned not being to delete the folder etc.

I also downloaded postgres from the PostgreSQL: The world's most advanced open source database (http://www.postgresql.org/) website and had it installed.

When I start HEM the "connect to PostgreSQL" pops up and requires me to input the server name etc etc etc but "A connection to PostgreSQL could not be made. I click Yes to attempt to start the service and it is unable to start up.

I just uninstalled and reinstalled to make sure I unticked the PostgresSQL and separately installed HEM. Same thing happens :

Failed to make a connection to 127.0.0.1

pls help

[Sarek]

can you post screenshot with command prompt opened
and execute there:
net user
(as shown, without parameters) - ans press Enter
this will show list of computer users - post picture here

[Brasstal]

is this correct?

[Sarek]

when you tried to delete user, you miss one space in command (before the slash)
it should be exactly like this
net user postgres /delete

[Brasstal]

Hi

Did it and same problems pop up

Rebooted and reinstalled after the uninstallation and the cmd windows

[Sarek]

uninstall Postgre
delete user
try this one http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

[Brasstal]

Hi...

Still cannot work...

[fozzy71]

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.

restart your pc

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

[Brasstal]

Updates checked and the only update available was for MSN

Secondary Log on already started and automatically running

PC restarted

Uninstalled and ran CMD prompt

Rebooted

Tried installing but : could not install

[netsrak]

Which operating system?
Any 3rd party firewalls or other security software?

Can you try to install Postgresql on a different partition like d:?

Does this version work?
PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.19/win32/postgresql-8.2.19-1.zip)

[Brasstal]

tried installing on seperate drive still not working

using vista

security software : Bitdefender

[morny]

Hi, If that installer also fails try this one PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.17/win32/postgresql-8.2.17-1.zip)

[Brasstal]

guys I really cannot fix this problem.

Can I pay one of you to please help me fix it?

Email me on brasstal_bryan@hotmail.com and let me know how much, pls charge fairly and I will send it to you on a stars account.

[netsrak]

Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

[bwana devill]

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.

restart your pc

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

I've tried to do this and still cant get it to work. When I tried to install the PostgresSQL listed about, it crashes halfway through and says: "Error opening file for writing"

I've followed all of the directions in this thread and can't get it work. Please help before I throw my &^%$ computer out the window.


Hi, If that installer also fails try this one PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.17/win32/postgresql-8.2.17-1.zip)

are any of the links on that page still working? I can't get any of them to work.


btw, I am using Windows Media Vista on a Dell Inspirion 1525. Running AVG.

[bwana devill]

grrrr. looks like I have bigger issues going on. I am getting an error message saying "Windows cannnot access the specified device, path or file"

I'm going to reformat my computer and try all of this again.

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Fully turn off Windows User Account Control and reboot.


And install PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.20/win32/postgresql-8.2.20-1.zip)

[bwana devill]

Which Operating System, Firewall, and Anti-Virus are you using?

Fully turn off Windows User Account Control and reboot.


And install PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.20/win32/postgresql-8.2.20-1.zip)

Pat, thanks for the reply. I actually ordered another computer last night and will wait until it arrives and install HEM on that. I realized a new computer was easier than getting the long and growing list of problems fixed on my current system.

[xmartinx1100]

Hello Morny

I have bought Holdem Manager yesterday, but I am not able to run it with postgreSQL. Everytime I try to install postgreSQL it says "Sorry could not install postgreSQL :( I would be very very happy if you could help me (Team Viewer Session). I have time every day from 2 pm. Maybe you could contact me in msn or something like that ? (msn: sgeeintracht@hotmail.com)

Thanks in advance

martin

[Drazzic]

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

I am trying to do this but when installing, it's stops when at:
Create folder: C:\Program Files \POstgres\8.3\data

it never finish....

[Patvs]

Make sure the secondary login is running first.

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.


--


Turn off user account control (UAC) on your computer and reboot.

[Drazzic]

Yeah I already did that, but still not able..
he doesnt seems to can finish the setup for some reason

[Patvs]

Try installing SQL 8.2.x: PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.21/win32/postgresql-8.2.21-1.zip)

[yoyo12ping]

Same problem. "sorry could not install PostgreSQL...."
Just bought new laptop Windows 7 64 bits.
What is the solution?
Thank you

[yoyo12ping]

Ok I found the solution.
I downloaded the latest version of PostgreSQL. (version 9.1.3) and it worked out!.
It asks the password during installation, so make sure you correctly uninstalled previous version of PostgreSQL.

[Oks]

Hello.
I could not instaled postgres long time. Finally link to postgreSQL 8.2.20-1 fix it. But install work only when I not creating user. If i creating user in install menu instalation stopped when i see comunicate Initialising the database cluster (this may take a few minutes). I waited few minutes but it doesnt changed. If i install without creating user it doesnt work - when i try to connect db in psgadmin III it shows Server doesn't listen
The server doesn't accept connections: the connection library reports
could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "127.0.0.1" and accepting TCP/IP connections on port 5432? . I havant any proces in task manager, also after i run 'start database' from start --> programs --> postgresql

[gindummy]

I get the same error; cant install PG when using the link. Im trying to d/l from PG directly now then will install HM. yoyo, did u d/l from PG direct n do that. I need to get grinding and have had issues since I moved my DB to an ext drive. Lost over 2mill+ hands now and starting a new DB, but now I cant even install it, so tiltin!!!

Patvs, that link doesnt work for me.

Anyway, hope I get this sorted soon. Any help would be much appreciated. Thanks

[Patvs]

http://ftp.postgresql.org/pub/binary/v8.2.22/win32/postgresql-8.2.22-1.zip

@oks:
Read: http://holdemmanager.net/forum/showthread.php?t=8182
and check your hosts file. Which Operating System, Firewall, and Anti-Virus are you using?

[gindummy]

Hey Patvs, thanks for the reply. I've d/l'd the most recent PSQL from their site and am currently d/l'n the HEM1 initial install. Is that link of yours the PSQL d/l that works? If so must I uninstall the other PSQL files, install that and then run the HEM1 installer?

[Oks]

Hello. I dont have anti-virus, and firewall. Also my host file is ok. I use windows xp, probably SP3.

[fozzy71]

Hey Patvs, thanks for the reply. I've d/l'd the most recent PSQL from their site and am currently d/l'n the HEM1 initial install. Is that link of yours the PSQL d/l that works? If so must I uninstall the other PSQL files, install that and then run the HEM1 installer?

You installed 9.2 from their site? If it installed and is working you can give that a try but in our testing of 9.2 there were some problems with some of the HM2 features such as the backup/restore and tuning so the same problems may exist in HM1. If you have any problems with 9.2 please try using the 8.2 link that Pat posted.


Hello. I dont have anti-virus, and firewall. Also my host file is ok. I use windows xp, probably SP3.

It will probably be easier for all concerned to just schedule a remote support session and help you fix it remotely.

Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

[Oks]

All work.
The problem was with my instalation version. When i downloaded new with -1 surfix all work.
Thanks all. I spent with my issue more than 10 hours, it was only problem with my instalation version.
Thanks!

[gindummy]

Fozzy, yeah I installed from their site. I installed 9.1 and 8.4 for some reason but HEM1 is using 9.1 and is finally working, also spent bout 8hrs on it yesterday. So stange it literally stopped working right after I finished my session, now my whole ext drive is corrupt and lost tons of data. I never unplugged it and as soon as i shut down HEM1 a prompt came up tellin me to reformat my ext drive, I clicked cancel and now its unreadable? WTF?!!!

Anway, hope I can that data back somehow. Thanks for your help and responses. At least I've got HEM running, gotta start from scratch i guess.

[udbrky]

I had an external drive die on me this summer. I was able to finally get it hooked up to a computer that would read it and pull the info off. Then, I couldn't read it any more.

Since then, I'm paranoid and monthly, backup my HD to a drive I keep in my safe and also to my laptop's 2ndary HDD.

[richbrown]

Sorry posted this already in athother thread but i found this one had more info in it.

Pretty much stuck like others here. I tried to install version 8.3.9 but that gets stuck in the same spot when im installing /data file.

I used revo uninstaller to uninstall the earlier version.

I've been at this for hours now trying to uninstall it and re-install it.

Nothing works. I used the comand promt uninstall thing. I deleted all the user data by hand. I deleted registry files.

Yet still when ever i try to install it again it says it gets stuck at the /data file. Then when i look in the process explorer i can see the data base is using 50% CPU. always like this, its doing something. even if i try to delete everything it seems like there is something still left on my computer and when i load it up it is trying to do what every it was stuck on before.

update:
Seems it doesnt matter what version i try or how many uninstalls and reinstalls everytime it installs with an error and uses 50% of my CPU when postgres.exe is running.

For a new install this just shouldnt happen. I dont understand how it can happen if i delete all postgres files and make a fresh install it should just work no?

[netsrak]

You probably need to configure your anti-virus software: http://faq.holdemmanager.com/questio...%28Firewall%29

If that doesn't help give us more infos about your system and which security software you are using.

[richbrown]

You probably need to configure your anti-virus software: http://faq.holdemmanager.com/questio...%28Firewall%29

If that doesn't help give us more infos about your system and which security software you are using.

I deleted all antivirus software.

Im on W7 64.

[fozzy71]

I deleted all antivirus software.

Im on W7 64.

Try the steps in this thread - http://forums.holdemmanager.com/general-support/150771-solved-postgresql-database-cluster-initialisation-failed.html

If you continue to have problems, please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Please let us know when you are available in GMT time for a teamviewer session - GMT – Greenwich Mean Time (http://www.timeanddate.com/library/abbreviations/timezones/eu/gmt.html)

Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

[AronI]

If anyone is having problems with installing postgreSQL and getting getting Visual C++ 2005/2008/2010 redistributables errors then I found a simple solution.

1. Install manually postgreSQL at PostgreSQL: Windows installers (http://www.postgresql.org/download/windows/)

2.Open command prompt and locate to the directory of your installed postgresql exe file
(Example) Type in command prompt: cd C:\Users\AronI\Downloads

3.Type in your version of postgreSQ.exe followed by --install_runtimes 0
(Example) Type in command prompt: postgresql-8.4.17-1-windows.exe --install_runtimes 0

Hope it helps