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View Full Version : I can't upload tournaments, graphs and roi



davides88@libero.it
01-29-2010, 12:41 PM
Dear Sir.
First af all, good evening!I have one trouble/misunderstanding with HM.
I can't upload tournaments, graphs and roi.I can't do anythings. I have download your software from your's official internet web site last week and I bought the licency for run your's program. There are any upgrade??? How can I run your software in the correct way??
There are any conflict with the OS Windows Vista??

I play online poker with pokerstars.it and I setup "Daily" and also "Month" but the page continue to be white.


Sure of your reply, I give you my best regards.

Thanks in advance.

fozzy71
01-29-2010, 11:24 PM
Which Operating System, Firewall, and Anti-Virus are you using?

What sites do you play?

Take a look thru the quick start guide - http://faq.holdemmanager.com/categories/Frequently+Asked+Questions/Installation+%26+Setup/

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work


If you play stars tournaments, you need to request and import any/all your tournament histories and import those to HM. Stars does not write the tourney summaries to your hard drive, like FTP does.

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Summaries.


Then later, you want to import the summaries on a regular basis:


Pokerstars > Lobby > Requests > Tournament History .. > 200

Then you have to create a text file, from the email, to import to HM.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=43