Live tracking in ZOOM tables is not working

[NachoAce]

Street by stree Huds is not working today...
PokerStars, ZOOM tables, ver 2.0.0.6866

Thanks

[DogNamedBluff]

Please update to the latest version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe

Please see this FAQ on setting up Live Tracking: http://hm2faq.holdemmanager.com/questions/31/HUD+Options+%7B47%7D+Site+Options#StreetByStreet

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

[k_rukov]

yup it is not working here as well.
zoom or normal tables

141062141062

[fozzy71]

yup it is not working here as well.
zoom or normal tables

141062141062

Please update to the latest version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe

Please make sure you tried everything on this faq - http://hm2faq.holdemmanager.com/questions/31/HUD+Options+%7B47%7D+Site+Options#StreetByStreet

Table sizes need to be near default, you need to have dealer chat showing and set to show everything, and you need to be able to see 4 lines of chat in the chat window.


If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.