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View Full Version : HEM cash games working but not tracking any tournaments



anon1
01-26-2010, 10:40 PM
I have the latest version of HEM and to my knowledge, everything is up to date.

The cash games work just fine. No problems with anything there, however, it is not tracking tourneys and SNG's. The hero name is set up and things appear to be as they should be, yet nothing.

What's happening here and how do I fix it?

fozzy71
01-26-2010, 11:41 PM
What site? What version of HM? What type of tourneys?

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work



If you play at stars:

You need to request and import any/all your tournament histories and import those to HM. Stars does not write the tourney summaries to your hard drive, like FTP does.

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Summaries.


Then later, you want to import the summaries on a regular basis:


Pokerstars > Lobby > Requests > Tournament History .. > 200

Then you have to create a text file, from the email, to import to HM.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=43

anon1
01-27-2010, 01:11 AM
FTP.

I'm already updated to the latest version. UAC is off, all of those files are "run as admin".

The cash games are fine and work as they should. It's importing fine, updating fine. The HUD works fine in both cash and tourneys. The hero has been identified in both cash and tourney games.

I've also noticed that when I click under the "players" tab, it shows over 1800 players but only my name appears. "run report" does not change this.

I will send you screen shots if you'd like.

anon1
01-27-2010, 01:31 AM
I was able to resolved the "players" problem by setting the number of hands to less than default ( I changed it to 100). The number of players meeting that requirement are all showing up when I use the "run report".

I've played 2 tourneys and probably 3 dozen SNG's since the beginning of January and under tourneys, it's all zeros. I've restarted my computer and HEM. No luck.

netsrak
01-27-2010, 05:07 AM
You don't have any tourneys/hands in the dataview?
Please check your filter, datetime and player name settings for this view.

anon1
01-27-2010, 05:32 AM
Tourney result filters are set for all hands, Hero is identified and no additional filter is present.

anon1
01-27-2010, 07:13 AM
I went to tourneys and thought I would remove my name and then re-enter it to try to solve the problem.

I got some sort of exception error and here are the details:



See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentOutOfRangeException: InvalidArgument=Value of '0' is not valid for 'SelectedIndex'.
Parameter name: SelectedIndex
at System.Windows.Forms.ListBox.set_SelectedIndex(Int 32 value)
at HoldemManager.frmEditPlayerList.b()
at HoldemManager.frmEditPlayerList..ctor()
at HoldemManager.PlayerFilterBar.r(Object A_0, EventArgs A_1)
at DevComponents.DotNetBar.BaseItem.RaiseClick(eEvent Source source)
at DevComponents.DotNetBar.BaseItem.InternalMouseUp(M ouseEventArgs objArg)
at DevComponents.DotNetBar.PopupItem.InternalMouseUp( MouseEventArgs objArg)
at DevComponents.DotNetBar.ButtonItem.InternalMouseUp (MouseEventArgs objArg)
at DevComponents.DotNetBar.MenuPanel.OnMouseUp(MouseE ventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at DevComponents.DotNetBar.MenuPanel.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.10.0.5
Win32 Version: 1.10.0.5
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 8.3.0.0
Win32 Version: 8.3.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.2.2000.0
Win32 Version: 3.2.2000.3813
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
HEMGUI
Assembly Version: 1.0.9.90
Win32 Version: 1.0.9.90
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HEMGUI.DLL
----------------------------------------
WindowsFormsIntegration
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsFormsIntegration/3.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
HoldemVision
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemVision.DLL
----------------------------------------
PresentationFramework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
LeakBuster2.5
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/LeakBuster2.5.DLL
----------------------------------------
Softelvdm.SftTreeNET
Assembly Version: 2.0.12.0
Win32 Version: 2.0.12.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.SftTreeNET.DLL
----------------------------------------
Softelvdm.Controls
Assembly Version: 1.0.0.16
Win32 Version: 1.0.0.16
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.Controls.DLL
----------------------------------------
Npgsql
Assembly Version: 2.0.6.0
Win32 Version: 2.0.6.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Npgsql.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Mono.Security
Assembly Version: 2.0.0.0
Win32 Version: 2.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Mono.Security.DLL
----------------------------------------
ZedGraph
Assembly Version: 5.1.4.31904
Win32 Version: 5.1.4.31904
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/ZedGraph.DLL
----------------------------------------
WPFToolkit
Assembly Version: 3.5.40128.1
Win32 Version: 3.5.40320.1
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/WPFToolkit.DLL
----------------------------------------
PresentationFramework.Aero
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework.Aero/3.0.0.0__31bf3856ad364e35/PresentationFramework.Aero.dll
----------------------------------------
UIAutomationProvider
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/UIAutomationProvider/3.0.0.0__31bf3856ad364e35/UIAutomationProvider.dll
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WPFVisifire.Charts
Assembly Version: 2.3.2.0
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----------------------------------------
log4net
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Acid Library
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----------------------------------------

netsrak
01-27-2010, 07:24 AM
Please click directly on the change button not on the arrow besides.
In the upcoming window enter the first characters of your player name and select it from the list.

anon1
01-27-2010, 08:05 AM
Did that.

The reports screen shows 644 tournaments. I can click on any one of those and get the entire hand history of that particular tournament.

The problem is the results screen. No matter what I do there, it stays blank.

netsrak
01-27-2010, 12:46 PM
Please post a screenshot

anon1
01-27-2010, 01:49 PM
Can I send you a screenshot privately? I don't want to post my player name on the forum and if I post it, it shows it. I can't exactly paint it out because you need to see what's there.

anon1
01-27-2010, 03:10 PM
It's edited but here is a screenshot

anon1
01-27-2010, 03:14 PM
Here is the other screen

fozzy71
01-28-2010, 12:35 AM
Please update to the latest version - http://www.holdemmanager.net/hmupdate

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754


If that doesn't help, Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.


You can email their support and ask for all your old hand histories and tourney summaries.

anon1
01-28-2010, 05:19 AM
I did everything you said (create new database, import files) and the problem still exists.

I zipped and emailed the files to you. Again, I did not have this problem before the current release- the tourney tracking worked fine.

netsrak
01-28-2010, 06:38 AM
Did you play Omaha tourneys? Because you only have an Omaha license installed?

anon1
01-28-2010, 09:33 AM
Yes. I play omaha exclusively.

netsrak
01-28-2010, 12:51 PM
Ok, lets wait what support says to your hands.

anon1
01-28-2010, 01:07 PM
Sounds good. I'm interested too. I hope it's something simple to fix.

highoctanemom
01-28-2010, 01:40 PM
hi, I'm having a similar problem, but for me a few (85/~1500 for both ftp and stars, 70 of those were from stars). are showing up. also, I think that a lot of my cash hands haven't been imported. this is omaha manager too.

i'll try making a new db but i have a feeling we're havig the same problem.

highoctanemom
01-29-2010, 10:42 PM
i emailed stars asking for my tournament summaries, but i got this email.



Thank you for contacting PokerStars.

Unfortunately, the PokerStars database cannot generate the reports you have
requested. I am sorry that I cannot accommodate your request.

Having said this, there are some poker analysis software packages that can
filter hand histories. With programs like PokerTracker, PokerOffice or
Hold'em Manager, you can input your hand histories and filter your result
statistics as required.

If you want to do this, you will need to download your preferred software
package (you can download limited trial versions free of charge) and then
load your hand histories into the software. You can then review your results
as you wish. PokerStars can provide you with your entire hand history if you
are not already saving it to disk.

Please let us know if you need us to send you your hand histories, and thank
you for playing at PokerStars!

Regards,

Dinia A.
Pokerstars Support Team

netsrak
01-30-2010, 06:14 AM
Sounds like they get you wrong - they should be able to send you tournament histories or summaries as they did for many other players posting here.

highoctanemom
02-01-2010, 02:09 PM
can you show me the format that both the stars and FTP tournament summaries are supposed to be in? i received attachments from both and tried to import them after c+ping into notepad with no luck

fozzy71
02-01-2010, 08:09 PM
If you email their support they should send you ZIP files and .HTM attachments. Full tilt sends you multiple RAR files that have to be extracted to a single, often very large, text file. It will contain the hands and summaries.

Pokerstars sends links to zip files for the hands. Once unzipped to a new folder you can import them manually. Then you can download the summary attachments and Import File(s) and apply them to your screen name.

http://faq.holdemmanager.com/getattachment.php?data=MzQzfFBva2VyU3RhcnMgVG91cm5 hbWVudCBTdW1tYXJ5IFNhbXBsZS50eHQ%3D

http://faq.holdemmanager.com/getattachment.php?data=MzQwfEZ1bGwgVGlsdCBUb3VybmF tZW50IFN1bW1hcnkgU2FtcGxlLnR4dA%3D%3D