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Sphinx89
01-26-2010, 04:19 PM
Hello! Yesterday I played about 1000 hands in ongame, but during the session there were a lot of connection problems, and because of that one very big and important handhistory file was lost. I asked support to help me, and they found and sent that lost handhistory in unknown format. I've imported it to the holdem manager, but still can not see it in reports of any session. Should I change or convert that handhistory for proper work of HM Import? Thanx)

P.S. If u need to see the handhistory format (that was sent to me by ongame support), I can post it here.

netsrak
01-26-2010, 04:46 PM
Please forward the handhistory with a link to this thread to support@holdemmanager.net

camojy
01-31-2010, 02:57 AM
Hello,

I had the same problem yesterday. Ongame froze during two hands and non of them were imported. All I could get was the HH in a pop-up windows which is obviously not recognised by HEM because it's not the same format.

I tried to convert them manually but it's not working. I could really use this 2 hands in my HEM graphs.

I send you an email with the two HH.

Thank you very much.

camojy