PDA

View Full Version : Scanner support complaint



notapaedo
01-25-2010, 03:55 PM
I just want to highlight what a joke the support for the Table Scanner is compared to the excellent general HEM support, in the hope that someone could get them to get their act together. It's not just the fact that it takes a month for anything to get done (e.g. when Ipoker updated), the responses in threads are often overdue and unhelpful.

http://forums.holdemmanager.com/showthread.php?t=23981
http://forums.holdemmanager.com/showthread.php?t=23512
This problem with the Stars Pro tables has been around for a month now and hasn't been fixed yet. ScannerSupport says "This will be fixed in the next update" twice before finally asking for more detail on the problem, and ultimately replying with "It's supposed to be fixed in the upcoming HEM update"

http://forums.holdemmanager.com/showthread.php?t=23392
This problem is also still around and hasn't been handled very well at all as you can see.

I appreciate that it's just an add-on to the main software but we paid money for it too.

netsrak
01-26-2010, 04:38 AM
Thanks for the feedback, i'll forward it.

B-Money
01-26-2010, 03:20 PM
I just want to highlight what a joke the support for the Table Scanner is compared to the excellent general HEM support, in the hope that someone could get them to get their act together. It's not just the fact that it takes a month for anything to get done (e.g. when Ipoker updated), the responses in threads are often overdue and unhelpful.

http://forums.holdemmanager.com/showthread.php?t=23981
http://forums.holdemmanager.com/showthread.php?t=23512
This problem with the Stars Pro tables has been around for a month now and hasn't been fixed yet. ScannerSupport says "This will be fixed in the next update" twice before finally asking for more detail on the problem, and ultimately replying with "It's supposed to be fixed in the upcoming HEM update"

http://forums.holdemmanager.com/showthread.php?t=23392
This problem is also still around and hasn't been handled very well at all as you can see.

I appreciate that it's just an add-on to the main software but we paid money for it too.


notapaedo,

I've checked the threads you mentioned. Answered the older one and about the PS Pro tables....

I've checked the PS pro table and found one at 10/20. From what I observed, Table Scanner Picked up the table and players just fine, the Auto-Open or Auto-Join buttons didn't work.

I'm forwarding this to the Table Scanner developer for a response and we'll be tracking it.

Thanks for your patients.

-B

notapaedo
01-26-2010, 06:58 PM
Table Scanner Picked up the table and players just fine, the Auto-Open or Auto-Join buttons didn't work.

Yeah that's right it's that it doesn't open or join. Bit of a nuisence if nanonoko is playing your stakes ;)