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View Full Version : HEM Opens but closes immediately



oasis.g
01-24-2010, 02:04 PM
My HEM has been working for a few months now, but today when I open the program it closes shortly after it finishes loading up. I tried to run it as administrator but I run into the same problem.

Thanks,

Oasis.G

Patvs
01-24-2010, 08:08 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

oasis.g
01-25-2010, 04:03 AM
Which Operating System, Firewall, and Anti-Virus are you using?


I have Vista, I use McAfree but I am unsure of what firewall I use...


Run the windows explorer and navigate to your Holdemmanager installation directory.

Does that mean I type like C:// in the URL or something? I don't know how to do this.

Patvs
01-25-2010, 04:29 AM
Click START--> Computer--> C:/--> Program Files--> RVG Software--> HoldemManager

oasis.g
01-25-2010, 08:40 PM
How do I turn on UAC?

fozzy71
01-26-2010, 01:16 AM
http://windows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off