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zakw619
01-23-2010, 02:39 PM
Holdem manager is importing hands but it seems to be missing some hands each time now for some reason. It only seems to miss around 20% of the hands for some reason. I did just do a big import from PTR does this have something to do with it?

zakw619
01-23-2010, 02:52 PM
I also made sure everything is running as a Admin on windows 7 and also did a vaccum yesterday and it still didn't fix the problem

fozzy71
01-23-2010, 02:53 PM
Which version of HM are you using? What site are the hands from? You are importing bought/mined hands? Can you send us some of the hands to test? Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net


Please update to the latest version - http://www.holdemmanager.net/hmbetaupdate

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of the hands so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754

zakw619
01-23-2010, 02:56 PM
Hey Fozzy, I'm importing from Stars and i'm using version 1.10, I'm just importing regular hands from stars not mined hands at the moment, I just updated the version so we'll see if that works, if that doesn't work i'll create a new DB thanks

fozzy71
01-23-2010, 04:06 PM
There shouldnt be any issue with stars hands that I am aware of currently. If you have problems with the hands in the new DB, Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net


To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.

zakw619
01-25-2010, 10:58 AM
Hey Fozzy,

It seemed the update didn't work, so i had to create a new database, how do i import all the hands from the old database to the new one

zakw619
01-25-2010, 11:08 AM
actually nevermind i think i got it, I did the export and it saved to the programs files 86, I then found the file in RVG and did the import, i have over 2 million hands in that database so i assume it will take a while

zakw619
01-25-2010, 11:09 AM
this link doesn't seem to be working, can you give me the correct one on how to backup my db before i delete it?
http://www.holdemmanager.net/forum/s...ad.php?t=20754 But once i do the export and then import it into the new database, is there any reason for me to backup the old one?

netsrak
01-25-2010, 12:07 PM
The new link is: http://faq.holdemmanager.com/questions/72/Backup+%26+Restore+Database

You should do it for your new database regularly to save your data.