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cygnes
01-22-2010, 07:35 PM
Hi,

I'm currently playing a tournament on PKR with auto import. The first hand is not shown in the list. The tournament is listed on the data view after the second hand is played.

Currently using HEM 1.10 (final).

fozzy71
01-23-2010, 02:48 AM
Is this a one time incident or is it easy to reproduce? Does it happen for every tournament?

cygnes
01-23-2010, 04:36 PM
I checked out yesterday's tournaments. I was playing while HEM auto import was on. On all tournaments the first hand is missing. So I guess it should be easy to reproduce.

I also checked the database.
The first hand is missing from the 'handhistory' table. But is correctly inserted into the 'pokerhands' table.

cygnes
01-23-2010, 07:30 PM
I noticed another problem with the import.

I was just playing a tournament. I won one very big pot. But I couldn't find it in HEM. Then I saw that the hand started 38 seconds after midnight. PKR saved this hand into a new folder with the same filename. But HEM also skips the first hand from this new file.

I will also check some cash table hand histories. Maybe it has the same problem.

cygnes
01-23-2010, 07:44 PM
the import problem is only related to tournament hand histories. Checked 10 cash game files and they seem ok.

fozzy71
01-23-2010, 09:01 PM
Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net. Please send copies of the original files from your \HMArchive folder. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questions/119/Warning:+You+have+XXX+Hand+History+Files+in+your+A uto+Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

cygnes
01-24-2010, 04:27 PM
Ok, hand histories are sent :)

cygnes
01-24-2010, 05:28 PM
I just did another test. I'm currently playing a new tournament. But this time I've started the auto import after about 10 hands played. And this time the first hand is imported.

fozzy71
01-24-2010, 06:37 PM
Thank you for the details. I will ask one of my co-workers to try and duplicate the issue.

cygnes
01-24-2010, 07:09 PM
No problem. Glad to help you out.

Robin

netsrak
01-25-2010, 05:16 AM
We are already aware of it and it will be fixed in future releases.

cygnes
01-25-2010, 04:38 PM
support e-mailed me to install the latest 1.10.01.

After some testing the first hand is still missing :(

netsrak
01-26-2010, 05:18 AM
Sorry but that was a misunderstanding between Support and Development. Its still not fixed.

cygnes
01-26-2010, 05:45 AM
No problem :)

DaBIGOne
02-05-2010, 01:53 PM
It's not working in 1.10.02 either.
I think we'll have to wait a bit longer.