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leits
06-01-2012, 03:40 AM
Hi. What might be the problem? HmHUD crashes evry time when i try to open ipoker software. When i try to relaunch it also crashes. If i close ipoker (Olympic poker skin) hem hud relaunches again .. :/

netsrak
06-01-2012, 04:32 AM
Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

And please make sure that all your configured auto-import folders are empty except current hands.

Try this too: update to latest release: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_31May2011.exe

1) Close Holdemanager
2) Delete your existing HUD Prefs files, so HM will rebuild them to default:
Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

leits
06-01-2012, 05:19 AM
Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

And please make sure that all your configured auto-import folders are empty except current hands.

Try this too: update to latest release: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_31May2011.exe

1) Close Holdemanager
2) Delete your existing HUD Prefs files, so HM will rebuild them to default:
Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

70791
I only had that holdemmanager.exe.config file

i also have the latest update

I deletes those prefs.xml etc files .. started HEM again imported my HU and FR to hud but hmhud still crashes ..
70801

Patvs
06-01-2012, 09:16 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./



---


Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

leits
06-02-2012, 02:44 AM
I ran those 3 as admin.
I have windows 7 64bit. I do not use firewall but i uset eset antivirut, also win is up to date.

i didnt play for a month and evrythng was ok but now only problem is with ipoker (olympic-online skin).

70941

netsrak
06-02-2012, 07:12 AM
Your configuration of auto-import folders seems to be wrong, it contains double folders and recursion.
Please try the following:
delete all Auto-Import folders from the auto-import configuration.
After this run a auto-detect.
Please check if your ipoker handhistory path is already included, if not add it manually.
You can change the archive folders to G:\k2ed again.

Now try again.

leits
06-04-2012, 12:00 PM
Your configuration of auto-import folders seems to be wrong, it contains double folders and recursion.
Please try the following:
delete all Auto-Import folders from the auto-import configuration.
After this run a auto-detect.
Please check if your ipoker handhistory path is already included, if not add it manually.
You can change the archive folders to G:\k2ed again.

Now try again.
Hi i changed my auto import folder and it is correct now .. i tested for one site .. for 1 secund the stats come to the table but hmHud still crashes .. hands are imported normally to HEm just problems with HUD

Patvs
06-04-2012, 07:04 PM
HM1:

If you are using HM1 please make sure you have the latest update from this link - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_03June2012.exe

Turn on the Windows Firewall and set exceptions for hmhud.exe and holdemmanager.exe

leits
06-05-2012, 02:57 AM
HM1:

If you are using HM1 please make sure you have the latest update from this link - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_03June2012.exe

Turn on the Windows Firewall and set exceptions for hmhud.exe and holdemmanager.exe

I updated to the latest relase, also turned on windows firewall and added exceptions but still hmHUD crashes.
My import folder is correct.
here is my config file 71301

netsrak
06-05-2012, 04:43 AM
But there are still duplicate folders in your configuration.
Please delete:
C:\X,True,True,G:\k2ed => you should not use the auto-import to import mined hands or other hands.
C:\Users\masta\AppData\Roaming\HEM Data\Hands,False,False, => this is a duplicate
H:\Programmid\partypoker\PartyPoker\HandHistory\Lo veUKLaas,True,True,G:\k2ed => duplicate
C:\Users\masta\AppData\Local\CPN\VENICE,True,True, G:\k2ed => wrong

leits
06-05-2012, 06:43 AM
So now i reinstalled olympic poker ..
Also i deletd all auto import folders and added them manually but i didnt add olympic poker .. If i start olympic poker HMHud crashes (i havend selected auto import folder yet) .. damn thats getting wierd .. ill add my config file

71311

netsrak
06-06-2012, 04:48 AM
Please enable logging, reproduce the crash and send us the log file as explained in this FAQ: http://faq.holdemmanager.com/questions/363/Crashing+Problems+With+The+Hud+Or+Holdem+Manager

leits
06-06-2012, 06:35 AM
Please enable logging, reproduce the crash and send us the log file as explained in this FAQ: http://faq.holdemmanager.com/questions/363/Crashing+Problems+With+The+Hud+Or+Holdem+Manager

here is the log file..

71421

Patvs
06-06-2012, 06:38 PM
Try: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_05Jun2012.exe

leits
06-07-2012, 04:43 AM
Try: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_05Jun2012.exe

Still the same .. :/ I have no idea what might cause this problem :S With evry other poker client evrything is fine

netsrak
06-07-2012, 06:04 AM
I have no further ideas too.
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

leits
06-16-2012, 05:00 AM
So nothing else to do ? What ever PT3 here i come then ...

fozzy71
06-16-2012, 10:40 PM
So nothing else to do ? What ever PT3 here i come then ...

As Pat suggested, we will need one of our remote support techs to take a look at your system to resolve this problem.

Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

leits
06-17-2012, 06:55 AM
Seems evrything is ok now .. there is issues with live tracking and ipoker ..
Your support told me that he will report about it..

Anyway thanks.