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Giacomoe
01-21-2010, 01:22 AM
Hi there,

I have made an Screenshot becouse im wondering if Leakbuster is even working correct. Ceck it out:

http://img16.imageshack.us/img16/736/leakbusterh.jpg

Also i did not get any of the promised Leak Buster HUDs and stuff, im confused!

On the Video at Setp 1 i can see Leakbuster showing the same Screen but there are some Buttons im missing:

Setp 1: Create Filtersbackup
Step 2: Copy Filters
Step 3a: No Filters
Steb 3b: Existing Filters

Whats wrong how can i fix this?
Where can i find the HUDs?

Am i missing an Update?
Do the Updates come with the Holdem Manager updates or is this some manual step?

Please help me i just spent alot of Money on the Pro version and am very disappointed.

Greets, Hettiger

Giacomoe
01-21-2010, 01:26 AM
Heres what i found in the LB.log file. I dont know if this helps but i hope you guys can help me :)


[1/21/2010 6:14:23 AM] Initialize LB
[1/21/2010 6:14:23 AM] Load Movie
[1/21/2010 6:14:24 AM] Load Movie OK
[1/21/2010 6:14:28 AM] True True
[1/21/2010 6:14:28 AM] Init Step 3 Grid
[1/21/2010 6:14:30 AM] Load DB Config
[1/21/2010 6:14:30 AM] Server=127.0.0.1;Port=5432;UID=postgres;PWD=12345; Database=HEM
[1/21/2010 6:14:30 AM] Init History
[1/21/2010 6:14:30 AM] Init Step 2 Grid
[1/21/2010 6:14:30 AM] End Init Step 2 Grid
[1/21/2010 6:14:30 AM] Init Step 6 Grid
[1/21/2010 6:14:30 AM] Init Step 6 Grid_2
[1/21/2010 6:17:02 AM] Load Movie
[1/21/2010 6:17:02 AM] Load Movie OK
[1/21/2010 6:17:07 AM] Load Movie
[1/21/2010 6:17:07 AM] Load Movie OK

Leak Buster Support
01-21-2010, 02:51 AM
We got your e-mail a couple of minutes ago. Support has responded.

You just need to exit, and re-start Holdem Manager. Some systems after you register leak buster need to be restarted, and your HUDs, filters, etc... will be created.

As far as your screenshot. Your font is in white. No idea why that would occur, so I'm asking the developer about that. We''ll get it figured out for you though.

Giacomoe
01-21-2010, 03:36 AM
Okay thank you for the help, so will you guys give me further informations about the white font in this thread or via email?

Leak Buster Support
01-21-2010, 03:55 AM
Yes. And you got everything else working correct?

Giacomoe
01-21-2010, 05:33 AM
Yes. And you got everything else working correct?

Yeah, after an Restart the Filters (if there are only 3 new filters) and 3x HUDs were there.

Thanks again for the Help, im looking forward to hear from you guys about the white colour problem :)

Greets, Hettiger

Leak Buster Support
01-21-2010, 06:20 AM
You should have 42 numbered filters. They will say filter 1 - XXX, etc...

Yeah, that font thing is really strange. Interested to see what he says. I will let you know by tomorrow.

Giacomoe
01-28-2010, 04:00 AM
Hey there,

i just wanted to let you guys know, the HEM update didnt change anything.
Leak buster is still looking like on the screenshot no text on the right side.
did you allready try to fix the problem?
if so maybe i can help you guys out with some log files?

Julie
01-28-2010, 06:10 AM
Please PM your Log file. Your information will be shared with the developer. Thank you for your patience.

Leak Buster Support
01-28-2010, 03:36 PM
Hey there,

i just wanted to let you guys know, the HEM update didnt change anything.
Leak buster is still looking like on the screenshot no text on the right side.
did you allready try to fix the problem?
if so maybe i can help you guys out with some log files?

Yeah, it was supposed to be fixed, but I'm checking on something with Roy (HM developer) because I think something may have been changed back.

I'll let you know. Do any of the other steps have this for you? Can you see any side bar text?

Giacomoe
01-28-2010, 04:18 PM
Step 1 you can see on the Screenshot.
Step 2 seems to be working like its supposed to
Step 3 seems to be working like its supposed to
Step 4 seems to be working like its supposed to
Step 5 is like on Step 1, only 3 buttons on the bottom
Step 6 is like on Step 1, only 3 buttons on the bottom and a select box on top to select filters (if i select a filter, there is some empty space right under the select box, looks like there should be some text... but i can see some options for filters and an table that shows me some stats on that filter)
Step 7 is like on Step 1, only 3 buttons on the bottom
Step 8 seems to be working like its supposed to
Step 9 is like on Step 1, only 3 buttons on the bottom

i hope you understand what im trying to explain here. if not i can upload some screenshots.

Sorry for the bad english, im german ;)

Greets, Hettiger

Leak Buster Support
01-29-2010, 05:30 AM
Hey there,

i just wanted to let you guys know, the HEM update didnt change anything.
Leak buster is still looking like on the screenshot no text on the right side.
did you allready try to fix the problem?
if so maybe i can help you guys out with some log files?

PM me with your e-mail address. I think your windows font file is likely the culprit actually. I can send you the font, and you can try and put it on your system.

Giacomoe
01-29-2010, 07:58 PM
Hello,

I allready had those fonts on my system installed.
But like you said i reinstalled them.

Still this does not fix the problem :/

Do you have any idea how to get this fixed?
Can i assist you guys somehow.

Leak Buster Support
01-30-2010, 03:49 PM
I'm having the developer look at it.

Are you running on a MAC emulator or anything? It's just a really odd problem, and we've never had anyone report anything like this before. So just trying to figure out what the anomaly is exactly.

Giacomoe
01-30-2010, 03:55 PM
No, im running it on a Windows XP System.

Well i hope you guys get this fixed. Its really annoying since the programm wasnt that cheap for me as a NL10 player ;)

If you need any help in order to fix this problem just let me know.

Leak Buster Support
01-30-2010, 10:05 PM
The developer thinks he figured out what was giving you an issue. So it will be in the next update of HM. Bare in mind, you're not missing much by the text that is in the sidebar. It basically is telling you what the step is about, but if you watch the video, you get the same explanation.

Giacomoe
01-30-2010, 10:07 PM
okay, i hope he is right with his guess :)
thanks for the information.

Leak Buster Support
01-30-2010, 10:09 PM
okay, i hope he is right with his guess :)
thanks for the information.

He's pretty good, so my guess is that it will fix it.