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View Full Version : A minor issue with HUD in the replayer + flickering HUD on regular cash tables



MagisterLudi
01-20-2010, 02:47 PM
Hello,

My problem is that the HUD works properly with the replayer (as opposed to regular tables - it flickers there), but in order to make stats appear I need to tick off and click "Show player stats" every time I open a new replayer window.
Is there any way to fix it?


1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.10 beta 8b

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

Pokerstars / Yes, I played one session on FTP and stats from these session don't appear as well (unless I tick off-check "show player stats" button).

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes

5) Are the hands being imported into Holdem Manager?

Yes

6) Have You Tried the Table Finder and did it work?

Yes, I tried (although the case relates only to replayer), but it didn't work.

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

I use W7, UAC slider is minimized by me.

9) Have you attached the holdemmanager.config file?

Yes


I've just bought HEM (after using PTR for over a year) and I'm really happy with much better software, but these small problems with HUD don't really allow me to enjoy me as it could. I'd be grateful for helping me with these problems.

Regards



EDIT: Problem is no "minor" anymore, because stats in the replayer are also disappearing.

fozzy71
01-20-2010, 03:50 PM
Hello,

My problem is that the HUD works properly with the replayer (as opposed to regular tables - it flickers there), but in order to make stats appear I need to tick off and click "Show player stats" every time I open a new replayer window.

If you leave that box checked the stats should appear every time you replay hands.



8) If your using Vista have you UAC disabled?

I use W7, UAC slider is minimized by me.

This is not sufficient for W7.

Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Make sure your video card drivers and windows auto updates are fully updated.

MagisterLudi
01-20-2010, 04:51 PM
Thank you for a quick reply.



If you leave that box checked the stats should appear every time you replay hands.


I know, this is why I reported the problem. That box is checked as default.




Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


I've read other threads and have already done it.



Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Done it, but it didn't help.


Make sure your video card drivers and windows auto updates are fully updated.

Drivers are fully updated.


I've noticed that if I move a replayer window, HUD appears but with "-" in stats area. Something like: -/-/- etc.

What can I check/do next?

Regards

efiong
01-20-2010, 07:35 PM
Hi,

Just a note to say I'm getting this behaviour too. Only started when I updated to 1.10 beta 8b from 1.10 beta 7 (or *maybe*slim*chance* the one before). The stats work fine on PokerStars just not in the replayer.

I can confirm that the workaround works for me too. Thanks OP!

I'm using a virtual machine running Windows XP SP3.

MagisterLudi
01-22-2010, 10:13 AM
Hello,

Is there nothing I can do with the flickering HUD on cash tables? The problem with necessity of unchecking-checking "show player stats" box in the replayer is not a big deal comparing to disappearing stats, which is really annoying. At the tables there is no much time to take notes and it gets even impossible to follow all the important pots when your HUD keeps disappearing constantly every 40-60 sec. and I don't even have possibility co click note icon. It really aggravates my performance at the tables, so please help me with fixing it asap. Maybe I should install other than the newest beta version?

Regards

netsrak
01-22-2010, 11:51 AM
Please try a different graphics resolution for your monitor, change the color depth.
Any Aero themes or desktop themes installed?
Are you using 2 monitors?

MagisterLudi
01-22-2010, 06:24 PM
Please try a different graphics resolution for your monitor, change the color depth.


What do you mean by "color depth"? Color contrast?

I tried lower resolutions but it didn't change anything.
My screen resolution is 1920x1080 and this is both maximum and recommended one.



Any Aero themes or desktop themes installed?

I disabled (after reading your question) Aero themes (changed to old Windows Classic) and it might have helped with the replayer. Stats are now available without any tricks with un/checking box. I wrote "might", because in the meantime I also reinstalled HEM (with the the current update patch) and I don't know what exactly made the replayer work properly.

Unfortunately it didn't help with the flickering HUD, though I have an impression that it flickers not so often as before.



Are you using 2 monitors?

No, only one 24''.

Since I reinstalled HEM, I am attaching HoldemManager.config once again.

Please let me know what I should do next.

Regards

netsrak
01-23-2010, 08:01 AM
What happens if you check table preferences -> force on top?

MagisterLudi
01-23-2010, 10:41 AM
What happens if you check table preferences -> force on top?


I have it checked, but when I uncheck it the flickering is much worse then, i.e. stats disappear every time I click at the table and to bring them back I need to either move a table or activate Table Manager (click on the window/maximize an icon in a system tray).

Interestingly, any of these problems don't occur on Full Tilt Poker.

netsrak
01-23-2010, 11:49 AM
I'm out of ideas, i'll forward it for further help.

netsrak
01-23-2010, 05:27 PM
We should take a closer look at your system via teamviewer: Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

MagisterLudi
01-23-2010, 11:21 PM
Hello
Luckily it seems the problem is over now, though I completely don't understand it and I'm not sure if it's going to work properly for long. I've changed PokerStars table theme (I always used HyperSimple theme) to the classic one and the HUD stopped flickering. Then I changed it back to HyperSimple theme and the problem was back. I set the classic theme as default, played a few hands, restart a computer, changed theme, restart, etc. and now HUD works without flickering with the HyperSimple theme. I don't get it, but I'm happy it's all ok now every time I open Pokerstars.
If the problem is back, I'll write at given address.

Thanks for your assistance.

Regards

netsrak
01-24-2010, 07:15 AM
Thanks for the feedback - i hope this will help others with similar problems too.