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Xzan
05-28-2012, 10:15 AM
When using tilt breaker with hm2 there starts a total mess. Windows of all programs freezes, can't click any buttons, only table ninja helps to call,fold and so on. Total performance decreases dramatically!I have tp kill processes in task manager to close pokerroom. So i have to uninstall it to play poker normally. Can you do something with it? Tried to set windows 7 to the simpliest theme, still all remains the same! Where should i send log file?

fozzy71
05-28-2012, 03:15 PM
I am sorry for to hear about the problems you are experiencing. I will forward this to TiltBreaker support so they can assist you.

Tilt Breaker
05-28-2012, 06:39 PM
When using tilt breaker with hm2 there starts a total mess. Windows of all programs freezes, can't click any buttons, only table ninja helps to call,fold and so on. Total performance decreases dramatically!I have tp kill processes in task manager to close pokerroom. So i have to uninstall it to play poker normally. Can you do something with it? Tried to set windows 7 to the simpliest theme, still all remains the same! Where should i send log file?

Hi Xzan,

Please go to the Feedback tab in Tilt Breaker, fill in your email, message "crash", check the "include log files" checkbox and then send it.

I'll be able to take care of your from there.

Thanks,
Adam

Xzan
05-29-2012, 08:05 AM
Hi Xzan,

Please go to the Feedback tab in Tilt Breaker, fill in your email, message "crash", check the "include log files" checkbox and then send it.

I'll be able to take care of your from there.

Thanks,
Adam

I deleted it to play normally. Can you give me email here? Or should i reinstall it?

Tilt Breaker
05-29-2012, 11:39 AM
I deleted it to play normally. Can you give me email here? Or should i reinstall it?

Hi Xzan,

Please email all the files in this folder to support@tiltbreaker.com:

C:\Users\ -your PC name- \AppData\Local\TiltBreaker

Thanks!
Adam

Xzan
05-31-2012, 02:50 AM
Hi, Adam! Did you get my mail? I sent it the day before yesterday.

fozzy71
05-31-2012, 02:34 PM
Hi, Adam! Did you get my mail? I sent it the day before yesterday.

I am sorry for the delay. I have just sent an email to him as well to make sure he sees your post here.

Tilt Breaker
05-31-2012, 04:56 PM
Hi, Adam! Did you get my mail? I sent it the day before yesterday.

Hi Xzan,

I received your logs, thanks. After looking them over, I don't see anything out of the ordinary so far; this appears to be an isolated incident as I don't have any other reports of this. I'm going to follow up with you via email now.

Thanks,
Adam

Tilt Breaker
06-06-2012, 06:29 PM
---UPDATE---

For anyone else encountering this problem, the user simply had to add TB to the "Approved" list in his anti-virus.

Thanks,
Adam