HUD Problem

[Sirus]

My stats are showing from my last session on the same table 24 hours after I left the table. I'm using BETA 6

[netsrak]

I move your thread to the Hud problems section.

Which site are you playing?

The best would be if you answer this questions to give us more details:
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

[Sirus]

party

[netsrak]

Please post the answers from the linked FAQ above. We need more details from your system.

Are you using FreePHG?
Do you use it to show stats on observed tables?
If yes please attach your freephg.ini to your answer too.

[Sirus]

Please post the answers from the linked FAQ above. We need more details from your system.

Are you using FreePHG?
Do you use it to show stats on observed tables?
If yes please attach your freephg.ini to your answer too.

No

[fozzy71]

Please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Please attach your holdemmanager.config file, and your prefs.xml file, from C:\Program Files\RVG Software\Holdem Manager\Config.

- If your extensions are off you'll just see a file called holdemmanager, etc
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.

[Sirus]

1) What version of Holdem Manager are you using? 1.10 BETA 6

If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

2) a. What poker site are you playing on and does the problem occur on more than one site?

b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT

c. Have you clicked on the Start Auto Import button?

Party nlh 6max

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

4) Check to see if the hand histories are showing up in the correct folder.

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.

6) Have you tried the Table Finder and did it work?

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.

8) Make sure UAC is disabled and unselect it and restart if it is.

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

__________________________________________________ __________________________________________________ ___________________________
Now that you have the answers, please copy the following questions into the forum reply screen in the forums and add your answers from above under each questions. Skipping a question will only delay us in solving the problem:

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

2a) Have you clicked the Start Auto Import Button?

3) Have you the settings exactly as per the FAQ for your site?

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

5) Are the hands being imported into Holdem Manager? yes

5a) Do they import if you create a new database? havent tried

6) Have You Tried the Table Finder and did it work? havent tried/dont need to?>

7) If you open the HH are they written in English? yes

8) If your using Vista have you UAC disabled? yes

9) Have you attached the holdemmanager.config file? yes

[fozzy71]

Could you please try and reproduce the problem with a new/test DB? You can make a new DB and just import the hands from the past month or two and then try and reproduce the problem.

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754