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View Full Version : HUD Problems After Uninstall/Reinstall



Lucky Stiff
01-12-2010, 03:00 AM
I uninstalled and reinstalled HEM due to some problems with table scanner. Table Scanner now works fine but my HUD is now screwed up. I have gone through the FAQ and below are the answers to the questions.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.10 beta 7

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
I only play limit holdem 6-max on Stars

2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes they are showing up. I don't know what you mean by the location as shown in the FAQ. The are going to this file: C:\Program Siles\PokerStars\HandHistory + subfolders

5) Are the hands being imported into Holdem Manager?
Yes

5a) Do they import if you create a new database?
Yes

6) Have You Tried the Table Finder and did it work?
It works with the newly created database but not with the old one. Hud also works with the new DB but only hands that are currently being imported.

7) If you open the HH are they written in English?
Yes

8) If your using Vista have you UAC disabled?
N/A

9) Have you attached the holdemmanager.config file?
I think so.

netsrak
01-12-2010, 06:23 AM
What do you mean with "screwed up"?
Please add a screenshot.

Lucky Stiff
01-12-2010, 12:00 PM
Stats are not appearing on the tables. I don't know that a screen shot would help. Please read the answers to the FAQ questions. above.

fozzy71
01-12-2010, 12:43 PM
....

6) Have You Tried the Table Finder and did it work?
It works with the newly created database but not with the old one. Hud also works with the new DB but only hands that are currently being imported.
.....

Explain this more, please. You created a new DB and the HUD worked properly? Did you reinstall PostgreSQL?

If the new DB works you should import all your archives and export/import the hands from your old DB, and use the new DB.

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754



If none of that helps please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder. I also need you to zip and email any files in this folder to me at fozzy@holdemmanager.net with a link to this thread.

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

Lucky Stiff
01-12-2010, 08:54 PM
Thanks, Fozzy. Before I do all of this exporting/importing, I'd like to clear up a couple of questions that nag me. First, why would the old database work perfectly two days ago and stop working when I perform an uninstall/reinstall? Second, how can the old database be recognized and used by Table Scanner but not by the HUD? These two things would lead me to believe that the HUD is simply looking in the wrong place for the hand histories but I have no idea how to check this. Any thoughts?

Lucky Stiff
01-13-2010, 02:18 AM
Okay now it is working but not until after I've played a hand at a table. How can I get it to show the stats before I join?

netsrak
01-13-2010, 06:02 AM
You need to configure the Prefetch for Stars: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=170