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Rattanat
05-17-2012, 08:16 PM
Why Hem1 lose a hud, when I move a poker table > click another table > and come back over to first table? (this video demonstrates what I mean https://rapidshare.com/files/3460355506/hud_haviaa.wmv)

Try to make an AHK stack and tile application, but this is serious problem.

I know there is a some workaround for AHK for this, because when I use this program http://www.stackandtile.com/ there is no error.

Do you have fix this problem? And if not, could you advice me why this behauvior occures, so I can start think how to solve this in AHK.

Patvs
05-17-2012, 11:29 PM
On which site are you playing?

Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10-04May2012.exe

Rattanat
05-18-2012, 06:26 PM
On which site are you playing?

Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10-04May2012.exe

updated my hem, no help there.

I have try Ongame and Microcaming, same problem both of them.

netsrak
05-19-2012, 05:32 AM
please attach your holdemmanager.config file from c:\program files(x86)\rvg software\holdem manager\config folder (or something similar depending on your installation). it may be just called holdemmanager if you've extensions turned off.

Rattanat
05-19-2012, 11:54 AM
please attach your holdemmanager.config file from c:\program files(x86)\rvg software\holdem manager\config folder (or something similar depending on your installation). it may be just called holdemmanager if you've extensions turned off.

my holdemmanager.config https://rapidshare.com/files/1256935894/HoldemManager.config

Patvs
05-19-2012, 08:33 PM
Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_18May2012.exe

Is it when you're NOT using an AHK script, that you don't have this error?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.**

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.**

**Do the same for the AHK script .exe

Rattanat
05-19-2012, 09:34 PM
Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_18May2012.exe

Is it when you're NOT using an AHK script, that you don't have this error?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.**

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.**

**Do the same for the AHK script .exe
updated... done
run administrator... done
firewall exceptions.... done

no help

Error hapens also when AHK is not used.

Patvs
05-21-2012, 08:22 AM
Are you using a custom table theme?

Rattanat
05-21-2012, 09:45 AM
Are you using a custom table theme?

Some Windows aero basic theme.

Rattanat
05-21-2012, 05:53 PM
I try this also my friends computer and same bug occures also there!

We both have win7, hem1 and multiple monitors setup.

netsrak
05-22-2012, 04:56 AM
Can you produce a short video of what is happening and send it to us?

Rattanat
05-22-2012, 10:25 AM
Can you produce a short video of what is happening and send it to us?

What sort of info you want this video. Do you watch my openpost video?

Patvs
05-22-2012, 05:08 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.