EV diff issue in Ongame

[horstfux]

Hi. I'm using the professional version 1.09 beta 6a. During a 5max game in Ongame, I imported this hand:

...
** Dealing down cards **
Dealt to Hero [ Qh Qs ]
V1 folds
Hero raises [$0.80 USD]
Villian calls [$0.80 USD]
V2 folds
V3 folds
** Dealing Flop ** [ Th, Qc, 8s ]
Hero bets [$1.40 USD]
Villian raises [$6.10 USD]
Hero raises [$11.60 USD]
Villian raises [$24.57 USD]
Hero calls [$5.90 USD]
** Dealing Turn ** [ Jd ]
** Dealing River ** [ 9c ]
Hero wins $19.10 USD from main pot
Hero shows [Qh, Qs ]
Villian shows [8d, 8c ]
Villian wins $11.77 USD


At the flop, when we went all in, I was 94% favorite. When I checked the EV diff for that hand, I found out it's only 0.40$, although it should be near 10$. I observed the other all in hands in the session, and the EV diff numbers for them seem to be all right.


I have one more problem in Ongame. The HEM shows much more rake generated than the actual on 10nl for 2000 hands. Maybe 3 times as much. Ongame works with Contributed method (not weighted), but even with a different method the deviation shouldnt be that big. For the today's 20nl session, the rake seems realistic, but I'll provide you with more information about this the next days.

[netsrak]

Please update to 1.10 Beta 6, we have made a lot of improvements since the version you are using.
I suggest you look for new hands after installing the update whether they have the same problem.

[horstfux]

I updated to 1.10 Beta 6. I can clearly see a difference in the PP/Rake ratio now: with the older version it was ~1.7 PP per 1$ rake, now it's 2.8 PP per 1$. Still, from what I know, the ratio should be something like 3.5 PP per 1$.
Since I have no more than 2000 new hands since I updated, I'll give you more numbers in a few days.
Another thing I noticed yesterday: I got busted on one table at the end of my session. I didn't rebuy, and I sat out instead at the next hand, and then left. The hand that busted me wasn't imported. (I played a few more minutes on the other tables)

[netsrak]

Can you please look for the original handhistory of this hand in the Pokerclient handhistory file/folder and/or the holdemmanager archive?

If you find it please zip and mail it with a link to this thread to support@holdemmanager.net

[horstfux]

I did my best, but I couldn't find the hand in the history file.
About the ratio - I played 20nl for about 1000 hands and I got exactly the same ratio as on 10nl: 2.85 PP = 1 $ rake. So now I believe this is the actual ratio HEM will be reporting. As I said before, it should be about 3.5 . Also, I can see my estimated rakeback and PP on the site, and these numbers also show that the ratio should be 3.5 .

[netsrak]

Do you have an official statement or sth. like that from your Pokerskin?
If yes please mail a link to support@holdemmanager.net so we can fix it.

[horstfux]

Apparently, the problem isn't with HEM, it's with the skin or the network, so I guess with the last update HEM is working properly.