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View Full Version : Session Tab - can't see the hands



bubb
01-07-2010, 05:50 PM
HM trial ver. 1.10 Beta 5

OS: win7 (x32)
DB: PostgreSQL 8.4
.NET Framework 3.5 Service Pack 1 (Full Package)
MS Visual C++ 2008 SP1

In "Session" tab: can see the list of grouped sessions (top) but have a blank space (bottom) where previously I could see detailed list of each hand played. You click on this empty space - you've got a crash screen.
The debugging details are as attached.

What shall I do to make it work as before?

http://i1.fastpic.ru/thumb/2010/0108/30/eb1db9e7439e175542848e26d6f96f30.jpeg (http://fastpic.ru/view/1/2010/0108/eb1db9e7439e175542848e26d6f96f30.jpg.html)

Patvs
01-07-2010, 06:40 PM
Please update to the latest version - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Turn off Windows User Account Control.

Run a VACUUM/ANALYSE in pgAdminIII (password: postgrespass) and confirm you don't get any errors during the vacuum/analyse....

fozzy71
01-07-2010, 07:02 PM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate


*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754

bubb
01-08-2010, 08:59 AM
Please update to the latest version - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
check

Turn off Windows User Account Control.
check

Run a VACUUM/ANALYSE in pgAdminIII (password: postgrespass) and confirm you don't get any errors during the vacuum/analyse....
check still no go


Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate
yes

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
done but the problem remains :(

* if.. if there's some win services prob - are there any specific ones that might be turned off?
* although all MS .NET updates installed, if.. if the problem is in framework (looks like), then what? i've tried to uninstall/install - no help.
How come PT3 still works without any difficulties??!

btw fozzy - nice new logo :)

Patvs
01-08-2010, 09:11 AM
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller - http://www.holdemmanager.com/downloads/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe


Reboot your computer...

bubb
01-08-2010, 09:20 AM
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller - http://www.holdemmanager.com/downloads/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

Reboot your computer...



* although all MS .NET updates installed, if.. if the problem is in framework (looks like), then what? i've tried to uninstall/install - no help.
yes i've read previous posts in "Manager Bugs" and tried this ones but..

Patvs
01-08-2010, 09:54 AM
Install .Net Framework 4 beta 2 (32 bit) from the Microsoft website.
Install the last Windows 7 critical updates.

bubb
01-08-2010, 03:58 PM
Install .Net Framework 4 beta 2 (32 bit) from the Microsoft website.
Install the last Windows 7 critical updates.

Thank you, such a nice advise is that! You mean you're building the app that require another beta(!) sw?!

- uninstalled using dot cleanup tool
- installed ".Net Framework 4 beta 2 (32 bit) from the Microsoft website"
- updated with win7 critical updates
- rebooted
- turn on HM
- coudn't start HM, got a sign as below
http://i1.fastpic.ru/thumb/2010/0108/96/cc7efc9dc02a435c3962933cc0bf9f96.jpeg (http://fastpic.ru/view/1/2010/0108/cc7efc9dc02a435c3962933cc0bf9f96.jpg.html)

What can I do now? Do you have any other solution to try?

Patvs
01-08-2010, 04:47 PM
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller - http://www.holdemmanager.com/downloads/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

Do this first.. only after you've installed dotnetfx35 (.Net Framework 3.5)
are you allowed to install the 4 Beta 2 update.

bubb
01-18-2010, 01:18 PM
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller - http://www.holdemmanager.com/downloads/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

Do this first.. only after you've installed dotnetfx35 (.Net Framework 3.5)
are you allowed to install the 4 Beta 2 update.


clean re-install win7 with .net together with a new 1.10 beta
one week HM runs ok and here we go again: the same prob of not being able to see the detailed list of sessions in "Session" tab :(
click -> crash
lets assume i'm a usual consumer with zero knowledge of what is .net, visual c++, etc , what shall i do to make it work once for all?
again, pt3 is running w/o any prob

netsrak
01-18-2010, 02:48 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

Patvs
01-18-2010, 06:04 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

finkata
06-15-2010, 11:45 AM
Same problem here

morny
06-15-2010, 08:01 PM
Try removing Winner Name, Winner cards and winner won from the hands view column FAQ - Hold'em Manager Poker Tracking Software :: Hands View Column Selection (http://faq.holdemmanager.com/questions/192/Hands+View+Column+Selection) save it and refresh.

If your using the newer version youll find it under Options > Settings > Hands View Column Selection