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View Full Version : HH Problem with Pokerstars.it



AssoAmo
01-07-2010, 06:42 AM
Hi,
I play on Pokerstars.it and I'v got a problem with my hh when i try to import them on the database of HM.

All work correctly when i work on the hand that i save directly when i play but with the hh that I asked to the support of pokerstars.it (text files ) the import does not work.

I try to explain better: in the HM database, the number of players grow up but the number of tourneys remain the same and the number of not finished and unknown BI tourneys grow up.

thank you for your help.

ASSOAMO

netsrak
01-07-2010, 11:42 AM
Are this text files in english or italian?

AssoAmo
01-07-2010, 11:55 AM
The text files are in english

fozzy71
01-07-2010, 08:10 PM
..........
but with the hh that I asked to the support of pokerstars.it (text files ) the import does not work.
......

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate


To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


If they still don't import, try a new DB:

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754


If that doesnt help, please send us the files they sent to you. Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net

fiammaz
01-14-2010, 05:02 PM
Fozzy I sent the exact issue at your support but I got no reply, or at least, not something that could resolve the problem

fiammaz
01-15-2010, 02:34 PM
bump

fozzy71
01-15-2010, 06:14 PM
I don't see anything in our support system from your email address registered to your forum account. Can you PM me the email address you sent them from, so I can try to find them?

fiammaz
02-13-2010, 09:05 AM
Hi Fozzy I got the same problem too... I don't know if you have resolved the problem so I have to bump it.
Let me know if you need the hands and I will send you all of them asap

fiammaz
02-17-2010, 08:23 PM
This thread requires more love imo

netsrak
02-18-2010, 09:15 AM
Did you PM Fozzy? Did you send hands?

fozzy71
02-18-2010, 11:05 AM
I do not see them. Please 7-Zip (http://www.7zip.org) the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.

fiammaz
02-20-2010, 02:42 PM
sent