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View Full Version : hem not importing hands correctly on pokerstars



derek20
01-06-2010, 07:52 PM
recently downloaded HEM and postgres while following the installation instructions. I have instant hand histories checked while saving them to C:\Users\derek\Desktop\2010\. my hem auto important is set to C:\Users\derek\Desktop\2010\ as well. after a hand concludes, this is what hem shows.
http://img37.imageshack.us/i/hemerror.png/

fozzy71
01-07-2010, 01:29 AM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Make sure you attach the config file asked for in step 9, from C:\Program Files\RVG Software\Holdem Manager\Config.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.