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ronando
01-06-2010, 09:55 AM
Hi, I can not import hand history on unibet.
HM find the file (GameHistory.dat) mais not importing then hands
i try to delete this file and reboot but no change.
(2 screenshots in attachments)

i'm on W7.

Why it does'nt works?

thanks

netsrak
01-06-2010, 10:04 AM
* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

ronando
01-06-2010, 10:18 AM
I already run this files on administrator



1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.10beta 10

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
problem on unibet. other website are ok

2a) Have you clicked the Start Auto Import Button?
yes

3) Have you the settings exactly as per the FAQ for your site?
yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes
5) Are the hands being imported into Holdem Manager?
NO it's the problem
5a) Do they import if you create a new database?
NO
6) Have You Tried the Table Finder and did it work?
NO
7) If you open the HH are they written in English?
it's .dat file and when i open with notepad i see english word so yes

8) If your using Vista have you UAC disabled?
i'm using W7 and it's disable

9) Have you attached the holdemmanager.config file?
yes, now

fozzy71
01-06-2010, 02:25 PM
Uncheck "Import from Subfolders" in the auto-import settings.

Move the gamehistory.dat file your \hmarchive folder and import it via Import From File(s).

Try a new session with auto-import. A new handhistory file should be generated.


Do you have some of the older .dat files that you could zip and email, with a link to this thread, to support@holdemmanager.net


Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
4) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder. I also need you to zip and email any files in this folder to me at fozzy@holdemmanager.net with a link to this thread.

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

ronando
01-07-2010, 08:40 AM
Uncheck "Import from Subfolders" in the auto-import settings.

Move the gamehistory.dat file your \hmarchive folder and import it via Import From File(s).

Try a new session with auto-import. A new handhistory file should be generated.


Do you have some of the older .dat files that you could zip and email, with a link to this thread, to support@holdemmanager.net



i have already do this and not working

the hands are not importing, so the hud obvously doesn'y work
i send you by email the old .dat file

(i make screenshot in first message on this thread)

ronando
01-07-2010, 09:29 AM
ok it's solve, unibet in english is better...

thank you!