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bg26892
05-15-2012, 03:17 AM
I just recently installed HM1 - 1.12.09 on a new machine.

Setup went smoothly and I have assured that all my HM related apps are being run as administrator.

HM recognizes the hh's (stars) to import but it always says 0 for the number of hands imported.

Please advise, thanks!

sideshow
05-15-2012, 06:22 PM
Hi,

I would like to apologize for the issues you are having with HM.

Please install the latest version: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10-04May2012.exe


Please check this thread to make sure you’ve the correct import folders setup for your site
http://faq.holdemmanager.com/questions/1/Information+About+Setting+Up+Poker+Clients

On the import TAB check if there are import errors showing up, if so can you create a new database http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database and see if there is also import errors with that database

If there is please email the original hands to support@holdemmanager.net and also link to this thread

Thanks
Holdem Manager Support

bg26892
05-19-2012, 04:04 AM
I replied via email that I had tested all of the proposed solutions without any luck. Please followup regarding this issue as it has been several days.

Thanks!


Hi,

I would like to apologize for the issues you are having with HM.

Please install the latest version: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10-04May2012.exe


Please check this thread to make sure you’ve the correct import folders setup for your site
http://faq.holdemmanager.com/questions/1/Information+About+Setting+Up+Poker+Clients

On the import TAB check if there are import errors showing up, if so can you create a new database http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database and see if there is also import errors with that database

If there is please email the original hands to support@holdemmanager.net and also link to this thread

Thanks
Holdem Manager Support

Patvs
05-19-2012, 10:41 PM
Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_18May2012.exe

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)

Set the PokerStars lobby language in English, and check if the handhistories are in English formatting.