View Full Version : Just Purchased Upgrade...

01-05-2010, 10:30 PM
Hi. Possibly very simple question...but I'm tired tonight. :p

I just purchased the Upgrade to change my HEM Pro (holdem only), to HEM Pro + Omaha Pro. I received a new code. Am I supposed to download a new program, or something? Do I have to re-import my Holdem database into the new one? Or does the Omaha part just add on to my existing HEM Pro somehow? Help! lol


01-05-2010, 10:36 PM
Had the same problem, looked around and found how to do in the forums.

help > clear license code

then restart HM and enter the new license code

01-05-2010, 11:50 PM
^ correct

You just need to clear your license and enter your new code. Then you can switch between game types in the same program using the game-type drop down menu on all the tabs. Omaha is integrated seamlessly.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Help > Reset License > Restart HM > Register > Enter new code

If you have any problems try to reset your license here:


*If you have any problems with either of the above, please email your details to support@holdemmanager.net.

01-06-2010, 10:14 AM

Ok, besides the warning about update not working with Kapersky, and finding no "service node"...

Problem #2: This message:

An error occurred while trying to clear the serial code. To manually clear the code do the following:

1) Click on Vista logo in the bottom left and go to Windows Control Panel - Folder Options. [b]The problem being, there IS no "folder options!" Where do I find this?!?

2) Click view tab, etc.

Hopefully, this hasn't made HEM unusable for the day... :( Took a gamble upgrading before playing a session.

01-06-2010, 10:24 AM
But thanks for the quick replies, guys! :)

My frustration is with computers in general, and, " Why can't things just WORK?!" lol Go Vista, I guess. :p

I will await further instructions...

01-06-2010, 01:57 PM
Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html


1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net.