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MastaP89
01-02-2010, 02:08 PM
I use HEM since a year or so.
but suddenly it doenst remember me. it asks me to activate my license online, but this doenst work it just times out after 2minutes or so asking me to retry. i allready reinstalled postgres and HEM and installed the latest beata update. I had problems with this before, but after reinstalling postgres it would usually work again.

fozzy71
01-02-2010, 04:53 PM
Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html

http://www.holdemmanager.com/downloads/images/hidden.jpg


1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net.