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View Full Version : Stars 4 Man HU SNGs Bug



tonyuk
12-31-2009, 01:13 AM
When using auto input if you are playing 4 man hu sngs and get knocked out in the first round they are recorded by HEM as 2 man hu sngs. Any chance of a fix for this?

netsrak
12-31-2009, 06:34 AM
Please zip and mail the original handhistory files with a link to this thread to support@holdemmanager.net

tonyuk
12-31-2009, 02:15 PM
Please zip and mail the original handhistory files with a link to this thread to support@holdemmanager.net

I'm not sure what you mean? The problem is when auto import is on and the HUD is running. There is nothing wrong with the hand histories. If I don't use auto import and simply import the hand histories then it works fine but the trouble is I want to use auto import and the HUD.

netsrak
01-01-2010, 08:14 AM
We need some examples for such tourneys to test the import

zekas
04-18-2010, 04:35 PM
Was this problem solved ?
I have the same problem.

And also when u win the first game and than u loose the final match, HM assumes half of the prize pool to your winning's graph, the profit goes up instead of going down.

morny
04-18-2010, 07:08 PM
Im not sure, email some hands and i will check for you

zekas
04-18-2010, 07:31 PM
Thks morny.
Can u teach how to do that?
How do i select hands to zip and email them?

morny
04-18-2010, 07:53 PM
Depends, do you already have a zip program and what email program are you using?

zekas
04-18-2010, 07:56 PM
I have winzip and winrar
Microsoft Outlook Web Access

netsrak
04-19-2010, 03:31 AM
You find the handhistory files in the hmarchive folder (default c:\hmarchive). They are sorted by month and day folders. Right click on the files you want to mail us and create a zip or rar archive. Attach the zip / rar file to a mail you send to support@holdemmanager.net. Please write a comment and a link to this thread in the mail.

zekas
04-19-2010, 11:58 AM
Ty net.
Already sent it.

morny
04-20-2010, 10:43 AM
The thing is HM can easily calculate the correct winnings and placings if its a sng where all the players are at the same table. However with MTTs basically and 2+ table tournaments HM has no way of knowing whether there is 10 people in the tournament or 10,000 so without this info HM cant workout your position or payout or if the tournament is complete. You can manually edit or also you can request summaries which detail the total people in a tournie, the payout positions and your finishing place, if you import this into HM it will update the results for you so email stars and request the summaries for these tournaments, import them and all will be fixed

zekas
04-22-2010, 03:56 PM
ok. ty for the support