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View Full Version : pokerstars hud won't come up



helpmeyo
12-27-2009, 06:46 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
holdem manager professional 1.09
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
pokerstars, all games, but cash games is all i care about
2a) Have you clicked the Start Auto Import Button?
yes, hands succesfully import
3) Have you the settings exactly as per the FAQ for your site?
believe so, which ones would be diff?
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

5) Are the hands being imported into Holdem Manager?
yes
5a) Do they import if you create a new database?
yes
6) Have You Tried the Table Finder and did it work?
havent tried
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
??
9) Have you attached the holdemmanager.config file?
???

Patvs
12-27-2009, 09:40 PM
-1 update: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

-2 For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

Try the table finder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174