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Fishin4money
12-26-2009, 03:19 PM
So last nite everything was fine when I finished my session.

I never logged off stars, nor shut down HEM.


Now I have no HUD. *** wait, cash games are importing but not in the Stars vip freeoll. No hud in the freeroll only

I have relaunched hud.
I have shut down and rebooted.

I see during import it says x # of errors

edit: it looks like after every hand the number of errors goes up by one

EDIT

Patvs
12-26-2009, 04:08 PM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

Try the table finder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Fishin4money
12-26-2009, 04:15 PM
Pardon me if I am being naive. But I did say it's working in cash games. I did say I changed nothing since playing last nite which would possibly indicate all of above have been done previously?

*last week the freerolls had a hud

8 I am using the latest Beta which came out SINCE last weeks freerolls

torq
12-26-2009, 04:50 PM
I am having this same problem. My hud is currently working for cash games and for a satellite tourney. But the hud doesnt work for the Stars 100k vip freeroll. I am using the latest beta as well.

edit: I am 70 hands into the freeroll and have 70 import errors from HEM

Patvs
12-26-2009, 04:56 PM
Try http://forums.holdemmanager.com/showthread.php?t=19674



Torq: HEM doesn't support PLAY MONEY. It should still support a freeroll, but maybe didn't recognise this freeroll properly? post one of the hands hands.. and try the things from my post above.

Fishin4money
12-26-2009, 04:59 PM
PokerStars Game #37221487127: Tournament #217410669, Freeroll Hold'em No Limit - Level IV (50/100) - 2009/12/26 12:52:45 PT [2009/12/26 15:52:45 ET]
Table '217410669 488' 9-max Seat #5 is the button
Seat 1: clin6111 (1687 in chips)
Seat 2: Sanek_Ja (2125 in chips)
Seat 3: LeftyRH (2900 in chips)
Seat 4: CaptainSbTxt (1728 in chips)
Seat 5: Jen1410 (1645 in chips)
Seat 6: Bigfishead59 (8790 in chips)
Seat 7: AAKKina (875 in chips) is sitting out
Seat 8: nookie_85 (665 in chips) is sitting out
Seat 9: jducky (700 in chips) is sitting out
Bigfishead59: posts small blind 50
AAKKina: posts big blind 100
*** HOLE CARDS ***
Dealt to Bigfishead59 [Jh Ac]
nookie_85: folds
jducky: folds
clin6111: folds
Sanek_Ja: raises 200 to 300
LeftyRH: folds
CaptainSbTxt: folds
Jen1410: folds
Bigfishead59: raises 8490 to 8790 and is all-in
AAKKina: folds
Sanek_Ja: folds
Uncalled bet (8490) returned to Bigfishead59
Bigfishead59 collected 700 from pot
Bigfishead59: doesn't show hand
*** SUMMARY ***
Total pot 700 | Rake 0
Seat 1: clin6111 folded before Flop (didn't bet)
Seat 2: Sanek_Ja folded before Flop
Seat 3: LeftyRH folded before Flop (didn't bet)
Seat 4: CaptainSbTxt folded before Flop (didn't bet)
Seat 5: Jen1410 (button) folded before Flop (didn't bet)
Seat 6: Bigfishead59 (small blind) collected (700)
Seat 7: AAKKina (big blind) folded before Flop
Seat 8: nookie_85 folded before Flop (didn't bet)
Seat 9: jducky folded before Flop (didn't bet)

Fishin4money
12-26-2009, 05:02 PM
Again, maybe I'm just being stupid. But why would I have to do the things you posted a link to above if the hud is working in cash games but not the freeroll. AND, 1 other person is having the same issue with the same version that we just updated recently?

Patvs
12-26-2009, 05:06 PM
Sorry... misread you only didn't have a HUD in the Stars VIP freeroll..
I auto assumed HUD worked in CASH.. but not in all SNG/MTT.

So clearly HoldemManager can't read the VIP freeroll. I'll forward that to developer. Should be fixed in next update. (and will require a reimport of those hands)

Edit: IS fixed in beta 6