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View Full Version : Error when opening HEM



scar3face
12-26-2009, 08:20 AM
Hi all,

I receive the following error when I attempt to open HEM.

The following error occured when trying to open the database: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

The database control panel then opens up.

I've noticed that the PostGres service hasn't started, but rather just says, 'starting'. But I can't stop or restart the service. I'm certain my issues are related to the service not starting however I cannot seem to get any further.

I'm running Windows 7.

I was on version 1.10 Beta 4, however when I started getting the above error, I updated to the latest Beta. But I"m still receiving the same error message.

Any help much appreciated.

Cheers

fozzy71
12-26-2009, 12:11 PM
Under Windows 7 you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe to be started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click Properties the executables and select "Run as admin" from the compatibility tab.

This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) reinstall the same version of postgresql, using the same \data folder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=177
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions - http://forums.holdemmanager.com/showthread.php?t=20755